Gibbs Gillespie provided and excellent service. Although our first sale fell through during the lockdown, they worked with us to find the right buyer with all parties completing this October. Our lead estate agent Lucy was exceptional - professional, knowledgable and supportive throughout the whole process.
Friendly and professional service
I highly recommend Gibbs Gillespie who made our recent purchase smoooth and efficient.
Fantastic professional service from start to finish!
From our very first meeting with Michael Beaumont where he exuded confidence and professionalism we were convinced he and the rest of the GG team would be able to sell our Mother's home efficiently.
Sam, on sale team was extremely helpful, caring and professional. He continued to keep in touch updating progress and gave assurance. I felt he valued me as a customer and as an individual. I found him friendly, easy to talk to. Overall,fully satisfied with the service
Disappointed that I did not get the service that I signed a contract for. I was told I would get a personal service. I didn't until Adam appeared late on in the transaction. Adam actually pulled everything together and worked his socks off. I found it difficult to pay my bill with good grace. If Adam had not been there at the end, I am not sure I would have paid it.
At the start of the process they were really friendly and helpful in arranging viewings for us and all the agents who showed us the properties were very nice (although none of them were familiar with the property we ended up buying so we did have to contact the office for most of our questions). Queries put to the office generally took a while to be answered, mostly we had to call back to chase for them. Unfortunately the person who dealt with the final steps in our purchase was really pushy, he repeatedly accused us of holding up the process and chased us to set a date for exchange when we hadn't received a lot of vital paperwork through from the seller's solicitor yet. He then refused our surveyor entry to the flat (we didn't book our survey until we were certain we would go ahead with the purchase, which we couldn't do until we had answers from the seller about ongoing work and fees we were expected to pay). He said it was too late for a survey, so our surveyor had to check the flat from the outside.
Excellent from start to finish
Sam and his team did a top job from start to finish. They got the property on the market quickly and had offers in during a tough market. Towards the end of the sale, Matt did an amazing job of getting it over the line. Most importantly, the whole team is available and in regular contact throughout - over email and phone - so you always know what is going on. Thank you!
Gibbs were very good and Danny Caulfield amd the team were fantastic in managing the sale of my property
Good service from Gibbs
Professional and friendly members of staff and arranged a good amount of viewings. Worked with us when negotiating a suitable sale price for our property and generally kept on top of things once a sale had been agreed and before exchange. Would recommend.
Minor things that could have made the experience a bit better would have been: calling/texting when block of viewings completed so we could get back into our house (at the time in lockdown no public toilets were open and we had a small baby), use of WhatsApp to arrange suitable viewing times instead of over the phone- which was a bit more complicated with working from home and arranging with work diaries etc.
Availability of account manager- often ‘out of the office’ or on a call so a quick question would take a long time to be solved.
Great Agent... a bit slow on the originally uptake, but then provided plenty of advise, support and contact. Appreciated the assistance throughout the process.
The agent, Alex was first class throughout... and his help, really bad the difference.
Excellent service and staff
professional never gave up.
great service never they gave up. Did not realise how professional they were until I had to deal with other estate agents.
would like to mention David Hewinson at the Uxbridge branch always positive even when we felt like giving up,superb attitude great nature friendly easy to deal with
They sold my house within 36 hours of it being on the market. All the staff were very pleasant and helpful whenever I had dealings with them.
Highly recommended! Great communication throughout
Gibbs Gillespie sold our house successfully, we had a buyer pull out but they managed to find me a new buyer very quickly which meant I was still able to purchase my new property with no hassle, I would highly recommend Gibbs to anyone thinking of selling, also I found Ryan & Sinead (Ruislip Branch) very helpful and had great communication throughout the process with us