Landlord Letting Fees

INTRODUCTION

This document sets out the standard terms and conditions under which Gibbs Gillespie will act for Landlords as agents in the letting and management of residential Property. The terms are, necessarily, quite detailed and precise. However, if any further clarification is required, the Landlord is requested to contact a member of Gibbs Gillespie’s staff. Any variation to these terms and conditions is not effective unless confirmed in writing by Gibbs Gillespie.

Definitions

1. Rent means any payment to be made by the Tenant or the agent of the Tenant for the use of the Property whether expressed to be rent, a premium or any other form of payment whether paid directly by the Tenant or his agent or gained from other means such as deductions from the deposit.
2. Landlord/You/Your means the owner or joint owners of the Property or the person duly authorised to instruct Gibbs Gillespie to provide services within these Terms and Conditions.
3. Tenant means any one or more individuals or corporate entities named as Tenant in the Tenancy Agreement or Lease of a Property.
4. Property means the Property to be let. For the avoidance of doubt the Property including the garden, boundary walls and sheds or garages that are contained within the boundary, unless specifically excluded in the Tenancy Agreement.
5. Commission means the commission or fees, details of which are set out in Section A of these Terms and Conditions of Business.
6. Gibbs Gillespie/Us/Our means Gibbs Gillespie Lettings Ltd, (trading as Gibbs Gillespie Lettings and/or Gibbs Gillespie).
7. Tenancy (whether a fixed or periodic) means and shall include any extension or renewal whether by way of memorandum, agreement or otherwise.
8. Sole Agency means that the Landlord will be liable to pay remuneration to Gibbs Gillespie in addition to any other costs or charges agreed, if at any time the Landlord enters into a Tenancy with a Tenant introduced by
9. Gibbs Gillespie during the period of Gibbs Gillespie’s sole agency or with whom Gibbs Gillespie had negotiations about the Property during that period, or with a Tenant introduced by another agent during that period.
10. Fee means Gibbs Gillespie’s fee for their services which can be paid either:
    a. By deduction of the Commission monthly from the rent payable by the Tenant; or
    b. By payment in full and in advance upon the commencement of the Tenancy or extension/renewal of the Tenancy.

SECTION A - SUMMARY OF SERVICES AND FEES

The Landlord is responsible for paying our Commission and Fees when any person, company or other organisation enters into a binding contract for the occupation of the Property where they do so as a result of:

1. a viewing conducted by Gibbs Gillespie;
2. sight of any marketing or advertising material produced by Gibbs Gillespie or by instructions from Gibbs Gillespie;
3. by way of an introduction from an existing occupier for which Gibbs Gillespie has previously charged a commission; or
4. through the work of yourself or any other agent where this occurs during the period of Sole Agency;
5. through the work of yourself where this occurs during the period of multiple agency. 

1.0 Bronze Lettings and Rent Collection Service

1.1 Gibbs Gillespie’s Commission fee is 11% plus VAT (13.2% including VAT) of the total Rent payable or a minimum of £65.00 plus VAT (£78.00 including VAT) per calendar month whichever is the greater. For Tenancies extending or renewing beyond the original term, including periodic Tenancies, and whether or not Gibbs Gillespie are involved in the negotiation of such renewal, Gibbs Gillespie’s Commission fee is 11% plus VAT (13.2% including VAT) of the Rent payable. In the event of Rent default at any time during the Tenancy, an invoice will be dispatched separately. Our Fee will be paid in accordance with Your preferred option.

1.2 Where a Tenancy Agreement provides for a Tenant to exercise a right to terminate the Tenancy earlier than the full term provided by the Tenancy Agreement (a “break clause”) and the Tenant exercises such a right and terminates the Tenancy early, Gibbs Gillespie will refund any Commission or Fees already paid to Gibbs Gillespie by the Landlord on a pro-rata basis for the unexpired period of the Tenancy. Where, for any reason, the Landlord permits the Tenant to terminate the Tenancy or in any way releases the Tenant from the Tenant’s obligations outside of the terms set down in the Tenancy Agreement, or the Tenant terminates the Tenancy early due to the actions or lack of action of the Landlord, the Landlord shall not be entitled to any refund of Commission or Fees from Gibbs Gillespie for any period prior to the earliest date upon which the Tenant could have exercised a right to end the Tenancy.

1.3 By agreeing to these Terms and Conditions the Landlord gives Gibbs Gillespie the authority to deduct Commission, Fees, expenses and any other costs from any monies belonging to the Landlord or any deductions from the Deposit agreed by the Tenant for any Property owned by the Landlord where Gibbs Gillespie is or were acting on the Landlord’s behalf.

1.4 In providing our Bronze Lettings and Rent Collection Service, Gibbs Gillespie will:

1.4.1 Rent – Advise on the achievable market rent.

1.4.2 Tenancy Administration Fee – In preparation for each Tenancy Gibbs Gillespie will; collect references on the Tenant, take proof of the  Tenant’s Identity, draw up the appropriate Tenancy Agreement and serve any relevant notices (upon written instruction). The Tenancy Administration Fee is £225.00 plus VAT (£270.00 including VAT). These charges are in addition to our Lettings and Rent Collection Service.

A reduced fee of £175.00 plus VAT (£210.00 incl. VAT) is applicable for each subsequent renewal or extension of the tenancy.

The drawing up and serving of any Addendum to a Tenancy Agreements is charged at £41.67 plus VAT (£50.00 including VAT) each.

The drawing up and serving of Notices are charged at £100.00 plus VAT (£120.00 including VAT) each.

Gibbs Gillespie also offer an Enhanced Tenancy Administration Fee which, in addition to the above, will cover the administration for covering the Landlord with Gibbs Gillespie’s Rent Protection Policy, as detailed in 4.2.1 of this agreement. The cost of the Enhanced Package is £425.00 plus VAT (£510.00 including VAT) and is applicable for each Tenancy and subsequent renewal. This is only available with the Bronze Lettings and Rent Collection Service.

1.4.3 Property Improvements – Advise on any improvements necessary to achieve the best possible rent.

1.4.4 Statutory Obligations – Advise on statutory obligations e.g. Gas Safety Record, Energy Performance Certificate, Safety Regulations etc.

1.4.5 Marketing – Provide a comprehensive marketing campaign including advertising in appropriate newspapers, circulating details of the Property to all suitable applicants and free insertion on Gibbs Gillespie’s website and other appropriate portals.

1.4.6 Regular Feedback – Gibbs Gillespie will update the Landlord on a regular basis as to the marketing of the Landlord’s Property.

1.4.7 Viewings – Arrange viewings and accompany prospective Tenants around the Property.

1.4.8 Negotiation – Negotiate the terms of the Tenancy between the Landlord and the prospective Tenant.

1.4.9 Tenant References – Further to clause 1.4.2, once Gibbs Gillespie has found a Tenant, Gibbs Gillespie will apply for appropriate references and contact the Landlord for approval to proceed. It is Gibbs Gillespie’s usual practice to use the services of recognised credit referencing agencies wherever possible. 

Under Section 22 of the Immigration Act 2014, all Landlords in England are required to carry out Right to Rent checks for new Tenancies to determine whether occupiers aged 18 and over have the right to live in the UK legally. When preparing the Tenancy Agreement, Gibbs Gillespie will collect the relevant documents from the Tenant and occupier; confirm the Tenant’s right to rent with the Landlord and store copies of the documents in line with the legislation.

Where the initial check shows that a person has the right to be in the UK for a limited time, a follow up check must be made prior to the expiry date of the Tenant’s right to be in the UK, or 12 months after the original check, whichever is the later. Gibbs Gillespie will inform the Landlord in writing when this check needs to be made at the start of the initial Tenancy. If the Landlord has instructed one of Gibbs Gillespie’s Property Management services, Gibbs Gillespie will conduct the follow up check in line with the legislation. If required Gibbs Gillespie will also make a report to the Home Office.

If the Landlord has not instructed one of Gibbs Gillespie’s Management services, the responsibility of continuing to check the Tenant’s and new or existing occupiers’ right to rent will remain solely with the Landlord. Gibbs Gillespie will have no liability if the Landlord does not comply with the legislation. The Landlord must obtain, check and copy one or more original documents that demonstrate the right to rent in the UK for all adult occupiers during the Tenancy or at the start of any renewal or the continuation as a periodic Tenancy for the Property, in the presence of the holder. Acceptable documents include a UK passport, a permanent residence card, or a travel document showing indefinite leave to remain in the UK. The full list of documents can be found here: www.gov.uk/government/publications/r ules-and-acceptable-documents-right-to-rent-checks

If the Landlord’s follow up check shows that the person no longer has the right to be in the UK, the Landlord must make a report to the Home Office using: www.gov.uk/report-immigration-crime.

The Landlord may be fined up to £3,000 per occupier if renting a Property to someone who is not allowed to stay in the UK and/or they cannot show that the Tenant’s or occupier’s documents proving the right to rent were checked. The Landlord may also be fined if they do not make a follow up check and/or do not report a Tenant or occupier whose limited time stay has run out to the Home Office: www.gov.uk/penalties-illegal-renting.

The Immigration Act 2016 became law in May 2016. Under this Act it will be a criminal offence for which the penalty is imprisonment or a fine to rent the Property to a person whom the Landlord knows or believes is residing in the UK illegally. If the Secretary of State at the Home Office informs the Landlord that a Tenant is residing in the UK illegally the Landlord will be expected to terminate the Tenancy. If the Landlord is not using the Gibbs Gillespie Comprehensive Property Management service, it will be the responsibility of the Landlord to ensure that all Tenants or occupiers in the Property have the legal right to reside in the UK.

1.4.10 Inventory & Check in – Arrange on the Landlord’s behalf for the preparation of a professionally compiled independent inventory and check in prior to the commencement of the Tenancy. Gibbs Gillespie will notify the Landlord in advance of the additional charge before proceeding. If an inventory is not prepared the Landlord could jeopardise any claim on the Deposit. Gibbs Gillespie reserves the right to reject any instruction should the Landlord refuse to have a professionally compiled independent inventory. Where Gibbs Gillespie are holding the deposit on behalf of the Landlord we will insist on an independent inventory being compiled. The Landlord should note that the inventory companies are independent of Gibbs Gillespie and Gibbs Gillespie cannot accept any responsibility for their error or omissions.

1.4.11 Deposit – Where applicable, Gibbs Gillespie will;

• collect and hold an amount, equal to five weeks’ rent, as deposit paid by the Tenant (for annual rentals of under £50,000; where the annual rent is £50,000 or more, an amount equal to six weeks’ rent will be held), or, 

• ensure the Tenant purchases a Zero Deposit Guarantee (ZDG), equal to six weeks’, and the Tenant maintains the ZDG throughout the rental period in substitution of the cash deposit,

both of which are to be used against damages and breach of contract by the Tenant.

Where a Landlord does not wish to accept potential Tenants using the Zero Deposit Guarantee you must advise Gibbs Gillespie, in writing, prior to marketing of the Property for let.

Where a deposit is held by Gibbs Gillespie it is held as ‘Stakeholder’ which means that written consent must be received from both parties (Landlord and Tenant) before any deductions or transfer of the monies can be made. Gibbs Gillespie is a member of the Tenancy Deposit Scheme (TDS), one of the statutory schemes set up under the Housing Act 2004. No interest will be payable to either the Tenant or the Landlord on deposit monies held by Gibbs Gillespie.

Gibbs Gillespie use Global Property Ventures Limited trading as Zero Deposit to provide a ZDG. Global Property Ventures Limited is authorised and regulated by the Financial Conduct Authority (reference number 797026). Their privacy policy can be found at www.zerodeposit.com.

Where, following an introduction by Gibbs Gillespie, the Tenant purchases a ZDG, and the Tenant maintains the ZDG throughout the rental period in substitution of the cash deposit: -

• Gibbs Gillespie shall be entitled to receive a commission payable by Zero Deposit;

• the Landlord accepts that the ZDG will be subject to the ZDG documentation, which will be provided to the Landlord by Zero Deposit and is also available by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.; and

• Gibbs Gillespie shall as soon as reasonably practicable inform the Landlord in the event the ZDG is cancelled, in which case Gibbs Gillespie shall, at the request of the Landlord, collect a cash deposit from the Tenant.

All tenancies for which the Tenant purchases a ZDG, Gibbs Gillespie we make a small administrative charge of £41.67 plus VAT (£50.00 including VAT). This charge is also applicable on all renewals or extensions whilst the Tenant retains the ZDG.

1.4.12 The Gas Safety (Installation and Use) Regulations 1998 - In accordance with these Regulations, the Landlord is legally obliged to have all gas equipment flues, pipework and meters safety checked by a Gas Safe registered engineer before the start of the Tenancy and annually thereafter. A copy of the Safety Certificate must be given to the Tenant before he or she moves in and after each subsequent annual inspection. The Regulations also stipulate that any work, maintenance or repair carried out to gas appliances, flues, meters and pipework must be done by Gas Safe Register engineers. If Gibbs Gillespie is not provided with a valid certificate prior to the commencement of the Tenancy, we reserve the right to appoint a Gas Safe Registered Engineer to inspect all gas appliances and their installations and carry out any remedial works where necessary. The costs incurred, together with Gibbs Gillespie’s additional administration charge of £50.00 plus VAT (£60.00 including VAT), will be debited from the Landlord’s account. If Gibbs Gillespie is not managing the Property, arrangements for the renewal of the gas safety certificate must be made by the Landlord on an annual basis with a qualified gas engineer. It is a criminal offence not to hold a current gas safety certificate. Gibbs Gillespie has no liability if the Landlord is in breach of the Regulations. If the Tenant is not in receipt of a current Gas Safety certificate, then a valid Section 21 Notice to obtain possession cannot be served. If Gibbs Gillespie does not manage the Property, we have no liability for such an omission 

1.4.13 Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 – In accordance with these Regulations, the Landlord is legally obliged to have the electrical installations in their rented properties inspected and tested by a qualified and competent person at least every 5 years. The Landlord must obtain a report, usually an Electrical Installation Condition Report (EICR), from the person conducting the inspection which explains its outcomes and any investigative or remedial work required. Landlords must then supply a copy of this report to the tenant within 28 days of the inspection, to a new tenant before they occupy the premises, and to any prospective tenant within 28 days of receiving a request for the report. If Gibbs Gillespie is not provided with a valid EICR certificate prior to the commencement of the Tenancy, we reserve the right to appoint an NICEIC registered Electrician to inspect electrical installations and carry out any remedial works where necessary. The costs incurred, together with Gibbs Gillespie’s additional administration charge of £50.00 plus VAT (£60.00 including VAT), will be debited from the Landlord’s account. If Gibbs Gillespie is not managing the Property, arrangements for the renewal of the EICR must be made by the Landlord at least every 5 years, or inline with the time frame suggested on the certificate, whichever is the shorter. It is a criminal offence not to hold a valid EICR. Gibbs Gillespie has no liability if the Landlord is in breach of the Regulations. If the Tenant is not in receipt of a current EICR, then a valid Section 21 Notice to obtain possession cannot be served. If Gibbs Gillespie does not manage the Property, we have no liability for such an omission.

1.4.14 Energy Performance Certificate (EPC) – Under the Energy Performance of Buildings (Certificates and Inspections) (England and Wales) Order 2007 from 1 October 2008 it is a legal requirement to provide any prospective applicant for a Tenancy of the Landlord’s Property with an Energy Performance Certificate carried out by a qualified Domestic Energy Assessor. Failure to supply one is a criminal offence punishable by a fine. Gibbs Gillespie must provide any prospective applicant with an EPC when Gibbs Gillespie provides them with written details of the Landlord’s Property or when they first view it, whichever occurs first. If the Landlord already has an EPC (for example because the Landlord has recently purchased the Property) the Landlord should supply Gibbs Gillespie with a copy. Otherwise it will be necessary to order one. Gibbs Gillespie can arrange for an EPC to be carried out on your behalf in order to avoid any delays letting your Property. The cost of an EPC will be £115.00 plus VAT (£138.00 including VAT). Alternatively, the Landlord may source an EPC themselves. The Landlord should note that Gibbs Gillespie is unable to market the Landlord’s Property until Gibbs Gillespie has an EPC. A valid Section 21 Notice cannot be served unless the Tenant is in receipt of an EPC. Gibbs Gillespie have no liability if the Property is not managed and the Tenant alleges an EPC has not been served.

The Energy Efficiency (Private Rented Property) (England and Wales) Regulations 2015 outline that private sector landlords must not grant a new tenancy of a property (including an extension or renewal) they let after 1 April 2018 and must not continue to let the property (on an existing tenancy) after 1 April 2020, where the Energy Performance Certificate (EPC) is below the minimum level of energy efficiency for private rented properties of band E, unless an exemption applies or the landlord has made all the relevant energy efficiency improvements. The Landlord should note that Gibbs Gillespie is unable to market the Landlord’s Property until Gibbs Gillespie has an EPC with a valid rating. Where a Landlord is renewing or extending an existing Tenancy, and the Property is not managed, Gibbs Gillespie have no liability if the Landlord has not met your obligations under this legislation. 

1.4.15 Rent Collection – Receipt of Rent on the Landlord’s behalf. The demand of Rent in the absence of payment which will take the form of a series of telephone calls, emails and letters to the Tenant requesting payment. The provision of a Rent Demand Service does not include taking legal action against the Tenant regarding late or non – payment of Rent. If the Rent is paid late or there is non-payment of Rent, the Landlord will be notified at the earliest possible opportunity. The Landlord will still be liable for Gibbs Gillespie’s Commission and Fees and agrees to submit payment by bank transfer or cheque upon written demand. No interest will be payable to either the Tenant or the Landlord on Rent monies held by Gibbs Gillespie. It will be the Landlord’s responsibility to instruct solicitors and to pay their fees and expenses.

The Landlord agrees to compensate us within seven working days of receipt of a statement of account for payment of all claims, costs, and expenses incurred as a result of repayments made by Gibbs Gillespie on the Landlord’s behalf for any overpaid state-provided benefits. It will be your responsibility to recover these monies from the Tenant.

The Landlord should set up a facility with their bank to ensure payment of all regular out-goings to take account of alterations to the Rent payment dates, void periods or failure by the Tenant to pay any sums due.

1.4.16 Transfer of Rent - net of any agreed deductions, to the Landlord, as directed, such obligation to be limited to the Rent actually received by Gibbs Gillespie from the Tenant in cleared funds.

1.4.17 Statement of Accounts - Submit monthly statements of accounts, where there has been account activity, by email where possible otherwise in hard copy by post.

1.4.18 Taxation – The Landlord will be liable to declare the income for tax assessment arising from letting the Property and informing Her Majesty’s Revenue and Customs (“HMRC”) that you are letting the Property. There are a number of allowances that can be claimed against this income. The Landlord should seek advice on these allowances from his accountant or from the HMRC website which can be accessed on www.hmrc.gov.uk. The Landlord must also keep all invoices for six years for tax purposes. You should be aware Gibbs Gillespie forward a form to the HMRC annually detailing all Landlords whose Property has been let and the rental income received, regardless of the country of residence of that landlord.

Landlords Resident outside the UK – The Non-resident Landlords Scheme is operated by HMRC and is a scheme for taxing the UK rental income of non-resident landlords. The scheme requires UK letting agents to deduct basic rate tax from any Rent collected. The Landlord is considered to be non-resident if the Landlord’s usual place of abode is outside the UK, or the Landlord is absent from the UK for a period of more than six months in any financial year (April 6th to April 5th in the following year). The Landlord can apply to HMRC for approval to receive Rent with no tax deducted. If the Landlord’s application is successful then once Gibbs Gillespie has received written confirmation of the exemption in the form of an NRL8 letter, Gibbs Gillespie will pay the Landlord the Rent without deducting tax. Even though the Rent may be paid to the Landlord with no tax deducted, it remains liable to UK tax and the Landlord must include it on your tax return. Where a non-resident Landlord has not provided Gibbs Gillespie with the necessary approval from HMRC, Gibbs Gillespie will charge £75.00 plus VAT (£90.00 including VAT) for each quarterly return that Gibbs Gillespie submits to HMRC. Gibbs Gillespie will also complete an annual return and send the Landlord a certificate showing the amount of tax that Gibbs Gillespie has paid to HMRC on the Landlord’s behalf. A fee of £100.00 plus VAT (£120.00 including VAT) will be charged for this service. No interest will be paid to Landlord’s on tax retentions held by Gibbs Gillespie. Where Gibbs Gillespie does not deduct tax which should have been deducted under the scheme Gibbs Gillespie is entitled to recover this money from the Landlord at a later date, along with any other costs that are imposed on Gibbs Gillespie by HMRC as a consequence.

1.4.19 Sub-Agent – Gibbs Gillespie may, at its discretion, sub instruct the Landlord’s Property to other selected estate agents, lettings agents or intermediaries when Gibbs Gillespie consider this may assist in introducing a potential tenant to the Property. This will not incur any extra costs to the Landlord and all viewings and negotiations will be co-ordinated through Gibbs Gillespie.

1.4.20 Arrangement of Works – Gibbs Gillespie can, where instructed by a Landlord, arrange works on Properties not under the management service. These works will be subject to an administration charge of £50.00 plus VAT (£60.00 including VAT) or 10% plus VAT (12% including VAT) of the total cost of the work whichever is the greater in addition to the costs of the contractor.

1.4.21 Access to the Gibbs Gillespie Landlord Portal. The portal provides instant online access to information and documentation about their rental property. The portal is provided at the discretion of Gibbs Gillespie and access may be removed at any time. The portal itself is operated by an independent software provider and as such Gibbs Gillespie cannot be held liable should the software provider no longer provide access to the system. Given the nature of the internet, Gibbs Gillespie cannot guarantee, and are not responsible for, any inability to access the Landlord Portal due to any failure of the internet.

2.0 Silver Lettings and Property Management Service

 2.1 Gibbs Gillespie’s Commission fee is

12.5% plus VAT (15.00% including VAT) of the total Rent payable or a minimum of £75.00 plus VAT (£90.00 including VAT) per calendar month whichever is greater. For Tenancies extending or renewing beyond the original term, including periodic Tenancies, and whether or not Gibbs Gillespie are involved in the negotiation of such renewal, Gibbs Gillespie’s Commission fee is 12.5% plus VAT (15.00% including VAT) of the Rent payable. In the event of Rent default at any time during the Tenancy, an invoice will be dispatched separately. Our Fee will be paid in accordance with your preferred option.

2.2 It is the Landlord’s duty to inform all the appropriate companies who provide services to the Property (insurance, utility providers, service charges etc.) of Gibbs Gillespie’s standing. The word “management” shall be construed as those items, which Gibbs Gillespie consider reasonably necessary to maintain the Property and the Landlord ’s fixtures, fittings and contents in good habitable condition as at the commencement of the Tenancy. Unless previously agreed, this word does not cover improvements to the Property or its contents or structural alterations.

2.3 In providing a Lettings and Property Management Service, Gibbs Gillespie will, in addition to the services outlined in paragraph 1.0 above, carry out the following:

2.4 Routine Works and Working Floats – Gibbs Gillespie will deal with routine management matters including minor works up to £400.00 including VAT for any one item without further instruction from the Landlord. In order to provide such service, Gibbs Gillespie will set up a float (not less than £500.00 when monthly Rent payments are received, not less than £600.00 when quarterly Rent payments are received and not less than £800.00 when Rent is paid six months in advance) from the initial payment of Rent and maintain it at the agreed level from subsequent net Rents passing from the Tenant to the Landlord. Gibbs Gillespie reserves the right to instruct any works for repairs or lack of repair which are the Landlord’s obligation under the terms of the Tenancy Agreement. Any costs will be deducted from Rent collected on the Landlord’s behalf. 

2.5 Works Requiring Authority – Gibbs Gillespie will deal with matters of redecoration, renewal, replacement or repair between £300.00 and £500.00 with the Landlord’s written authority (save in the case of emergency and/or when it is impractical to do so). Following the Landlord’s written approval of written estimates, Gibbs Gillespie will organise and inspect works in excess of £500.00 for an additional administration and arrangement fee of 10% plus VAT (12% including VAT) of the invoiced costs of works, such charges to be deducted from any monies received by us on the Landlord’s behalf unless payment is received from the Landlord direct. In certain circumstances Gibbs Gillespie may advise that a surveyor is appointed to supervise or inspect works. The costs are payable by the Landlord.

2.6 Payment of Contractors – Pay from Rent received such outgoings as ground rent, insurance premiums, service charges, maintenance contracts etc. (on receipt of demand), where Gibbs Gillespie hold sufficient funds on the Landlord’s behalf. Gibbs Gillespie can only make payments on the Landlord’s behalf to a contractor who is registered with the HM Revenue and Customs and or to a limited company incorporated in the UK. Although Gibbs Gillespie will use their reasonable endeavours to query any obvious discrepancies as they are discovered, Gibbs Gillespie must emphasise that Gibbs Gillespie are entitled to accept and pay on the Landlord’s behalf demands and accounts which appear to be correct. Whilst Gibbs Gillespie will use a Landlord’s nominated contractor Gibbs Gillespie reserves the right to use Gibbs Gillespie contractors in the event that Gibbs Gillespie is unable to contact the Landlord’s contractor or where the Landlord’s contractor does not respond to Gibbs Gillespie’s request within a reasonable timescale or in an emergency, or provide Gibbs Gillespie with copies of their professional qualification and public liability insurance. When instructing contractors Gibbs Gillespie instruct as agent of the Landlord, which means that the liability for the payment of the contractor remains with the Landlord. If Gibbs Gillespie does not hold sufficient funds belonging to the Landlord to pay a contractor, the contractor will apply direct to the Landlord for payment. In many cases a call-out charge may be applied by contractors when visiting a Property to assess the required works, without any works necessarily being carried out. These charges can vary between contractors and the Landlord will be liable for these charges.

2.7 Purchase of Items for Property – Gibbs Gillespie has access to suppliers who can deliver common household items to the Property. If, however, you require Gibbs Gillespie to purchase items from a specific source then our time spent on this will be charged at £50.00 plus VAT (£60 including VAT) per hour or part thereof.

2.8 Access for Contractors – Where Gibbs Gillespie is required to accompany non-Gibbs Gillespie contractors, utility companies etc. to a Property a charge of £50.00 plus VAT (£60.00 including VAT) per hour will be charged to the Landlord.

2.9 Transfer of Utilities – Endeavour to notify service companies at the commencement of the Tenancy of the change of occupier, provided we have been given the name and address of the supplier and the account number. Gibbs Gillespie cannot be held responsible for any failure on the part of any of the services in complying with Gibbs Gillespie’s request. Gibbs Gillespie is unable to arrange the transfer of the telephone service, as the direct instruction of the account holder is required. Gibbs Gillespie recommends that the Landlord contact the telecommunications company at least fourteen days before the start of the Tenancy to close the account. The Flood and Water Management Act 2011 states that if a forwarding address of a Tenant is not provided to the water company at the end of the Tenancy the Landlord will have the liability for payment. Gibbs Gillespie will use reasonable endeavours to obtain an address if the Property is managed. However, the Landlord must obtain the forwarding address if the Management Service is not used. Gibbs Gillespie has no liability if the Landlord has to make any payment.

2.10 Council Tax – Where practical we will notify the local authority of the change of occupant for the purposes of Council Tax liability or any charge which may replace it.

2.11 Arrangement of certificates - Further to clauses 1.4.12, 1.4.13, 1.4.14 Gibbs Gillespie will instruct the relevant contractors to inspect (annually, or in line with the relevant legislation), produce reports and carry out any remedial works where necessary. The cost will be borne by the Landlord and deducted from Rent collected on the Landlord’s behalf.

2.12 Inventory Check-Out – Unless instructed otherwise, Gibbs Gillespie will arrange for the Tenant to be checked out against the initial inventory report at the end of the Tenancy and send the Landlord a copy of the report. The cost of this is borne by the Landlord unless the Tenancy agreement states otherwise.

2.13 Correspondence – Gibbs Gillespie will handle all necessary and normal correspondence with the Tenant and also third parties on matters relating to the maintenance of the Property only. It will not include the active prosecution on the Landlord ’s behalf of any issue which for whatever reason has developed beyond a mere difference of opinion into what Gibbs Gillespie regards as a dispute with the Tenant or any third party which will be referred to the Landlord for instructions and any necessary action taken by the Landlord.

2.14 Legal Instruction - Should it become necessary to take legal action in respect of the Tenancy, the Landlord will be responsible for instructing a solicitor and for all fees arising.

2.15 Appointment as Managing Agents – Gibbs Gillespie are appointed as Managing Agent by the Landlord for the Management of the Property, unless otherwise agreed in advance in writing, for the duration of the Tenancy as defined in these Terms & Conditions, subject to a minimum three-month instruction period and giving two months’ written notice to terminate from either side. In the event of such notice being given, Gibbs Gillespie will remain entitled to Commission, including renewals for the Rent Collection Service as defined above.

2.16 Tenancy Turn Around – To ensure a smooth transition between tenancies, and so that any necessary works and safety checks can be conducted in the correct manor; where the Landlord has instructed Gibbs Gillespie on a Silver, Gold or Platinum Property Management Service, Gibbs Gillespie will insist on 5 working days between tenancies.

 3.0 Gold  Lettings  and  Property

Management Service

3.1 Gibbs Gillespie’s Commission fee is

14% plus VAT (16.8% including VAT) of the total Rent payable or a minimum of £105.00 plus VAT (£126.00 including VAT) per calendar month whichever is greater. For Tenancies extending or renewing beyond the original term, including periodic Tenancies, and whether or not Gibbs Gillespie are involved in the negotiation of such renewal, Gibbs Gillespie’s Commission fee is at 14% plus VAT (16.8% including VAT) of the Rent payable. In the event of rent default at any time during the Tenancy, an invoice will be dispatched separately. Our Fee will be paid in accordance with your preferred option.

3.2 In providing a Gold Lettings and Property Management Service, Gibbs Gillespie will, in addition to the services outlined in paragraphs 1.0 and 2.0 above:

3.2.1 Property Visits – Gibbs Gillespie will carry out an initial visit to the Property during the first six months of the Tenancy and then visits will take place at approximately twelve-monthly intervals thereafter, provided the Tenant grants access. If the Tenant fails to grant access Gibbs Gillespie will inform the Landlord who should take legal advice and inform Gibbs Gillespie of any action to be taken. Additional visits incur charges of £75.00 plus VAT (£90.00 including VAT) for each visit. A visit to the Property is to investigate defects which come to Gibbs Gillespie’s notice, or are brought to Gibbs Gillespie’s attention by the Tenant. It should be appreciated that any such visits and assessments would be of a cursory nature and would only embrace obvious defects. A structural or other survey by a qualified body can be arranged subject to an additional fee. Gibbs Gillespie does not accept any responsibility for latent or hidden defects or for failure to notice anything concealed from Gibbs Gillespie’s representatives. Any written or other report is prepared solely for the Landlord’s benefit and is not a warranty as to the state or condition of the Property.

3.2.2 Damages and Reimbursement Deposit – Put in hand any cleaning and repair works arising out of the schedule of damages and reimbursement in 3.2.1 above (subject to availability of funds held on the Landlord’s behalf) and obtain estimates for major works if appropriate. Gibbs Gillespie will submit them to the Landlord and Tenant, requesting agreement on what amount is to be deducted from the damages and reimbursement deposit. If Gibbs Gillespie has been unable to reach agreement with both parties and where Gibbs Gillespie hold a monetary deposit, within two months of this submission to either party Gibbs Gillespie has the right to refer the matter to the Tenancy Deposit Scheme for adjudication.

3.2.3 Deposit Disbursement – In accordance with the Tenancy Deposit Scheme negotiate the cost of damage and losses for breach of contract (if any) between the Landlord and the Tenant. This service is dependent on the Landlord having a professional inventory check-in and check-out of the Property, which has been accepted by Gibbs Gillespie.

3.2.4 Change of Tenancy – Gibbs Gillespie will pay from Rent received any cleaning or minor repairs on a change of Tenancy during Gibbs Gillespie’s continued appointment as Managing Agent.

3.2.5 Rents and Taxes – Pay current outgoings out of Rent received such as ground rent, council tax, and any service charge and/or maintenance charge or similar contribution to a shared expense, and account to the Landlord regularly, provided that Gibbs Gillespie are notified in advance and the demands or invoices are subsequently forwarded to Gibbs Gillespie. Gibbs Gillespie can only make payments if Gibbs Gillespie hold cleared funds on the Landlord’s behalf. Gibbs Gillespie cannot be held liable for any loss if Gibbs Gillespie is not in receipt of cleared funds unless it is due to Gibbs Gillespie’s negligence or breach of contract.

3.2.6 Major Problems – If any major problems occur Gibbs Gillespie will arrange at the Landlord’s expense, for a surveyor to inspect and submit a report and thereafter, if authorised, supervise any work considered necessary and approved by the Landlord in line with 2.5 above or advise the Landlord to instruct the surveyor or other relevant professional to supervise. The Landlord will be liable for all professional fees incurred.

4.0 Platinum Lettings and Property 

4.1 Gibbs Gillespie’s Commission fee is 18% plus VAT (21.60% including VAT) of the total Rent payable or a minimum of £105.00 plus VAT (£126.00 including VAT) per calendar month whichever is greater. For Tenancies extending or renewing beyond the original term, including periodic Tenancies, and whether or not Gibbs Gillespie are involved in the negotiation of such renewal, Gibbs Gillespie’s commission fee is at 18% plus VAT (21.60% including VAT) of the Rent payable. In the event of Rent default at any time during the Tenancy, an invoice will be dispatched separately. Our Fee will be paid in accordance with your preferred option.

4.2 In providing a Platinum Lettings and Premium Property Management Service, Gibbs Gillespie will, in addition to the services outlined in paragraphs 1.0, 2.0 & 3.0 above:-

4.2.1 Rent Protection – In support of Gibbs Gillespie’s service for vetting prospective Tenants’ financial and general credit worthiness, if it turns out that the Tenant falls into rent arrears for reasons outlined within the Rent Insurance policy provided by the affiliated insurer, Gibbs Gillespie provides rent protection and assures the payment of certain limited Rent for the Landlord and will procure that this Rent is paid to the account of the Landlord. Gibbs Gillespie’s commitment to the Landlord is that in the event that within 12 months of the start of the Tenancy being the date upon which the Tenancy Agreement is stated to commence and provided that the date is within 60 days of the effective date of the reference certificate, there is any default in payments of the Tenant’s referenced share of the monthly rent or part thereof, we will pay monthly the following, in arrears:

• Rent up to the amount which the Tenant is referenced for, per calendar month;

• Up to a maximum of £100,000 for legal costs and expenses for the repossession of the Property and Rent recovery.

• Up to a maximum of 75% of the monthly Rent once vacant possession has been obtained following a tenant eviction due to the non-payment of Rent. 

This will be payable for up to a maximum of two calendar months from when vacant possession has been gained.

Payments will be made subject to any outstanding charges due from the Landlord. In the event of payments being made under this warranty, all rights of the Landlord to receive such sums shall be, and by the Landlord agreeing to these Terms and Conditions are authorised to be, subrogated to Gibbs Gillespie in order to effect recovery of sums paid (in the name of the Landlord if necessary or expedient). Recovery of Rents paid out shall be at the discretion of Gibbs Gillespie. Where a deposit has been taken on Rent Protection instructions and the Tenant has fallen into Rent arrears during the Tenancy, the Landlord must

provide properly receipted invoices/receipts to show actual expenditure in respect of damage or losses due to breach of the Tenancy Agreement. The sum of the acceptable invoices will be allowed as a deduction from the deposit with any remaining money to be paid to Gibbs Gillespie for any Rent shortfall.

Should the provider of Gibbs Gillespie’s Rental Insurance increase the insurance premium, Gibbs Gillespie reserves the right to increase the commission charged to landlords under this service (in line with the increased premium). Gibbs Gillespie will notify landlord clients, in writing, of any such increase a minimum of 30 days prior to the increase taking effect.

4.2.2 Property Visits – Further to 3.2.1, Gibbs Gillespie will carry out an initial visit to the Property during the first three months of the Tenancy and then visits will take place at approximately six-monthly intervals thereafter provided the Tenant grants access. If the Tenant fails to grant access Gibbs Gillespie will inform the Landlord who should take legal advice and inform Gibbs Gillespie of any action to be taken. An additional visit may be requested by the Landlord at no addition cost. Any further additional visits will incur charges of £75.00 plus VAT (£90.00 including VAT) for each visit.

4.2.3 Inventory & Check in – Further to 1.4.10, Gibbs Gillespie will arrange on the Landlord’s behalf for the preparation of a professionally compiled independent inventory and check in prior to the commencement of the Tenancy. The cost will be borne by the Landlord.

4.2.4 Notices - Further to clause 1.4.2, there will be no charge to the Landlord for the drawing up or service of Section 8, Section 13 or Section 21 Notices.

4.2.5 Insurance Claims – Gibbs Gillespie will progress any insurance claim relating to the Property on the Landlord’s behalf providing the Landlord has already lodged the claim with the insurance provider. If supervision of repairs or redecoration is required, an additional fee of 15% plus VAT (18% including VAT) of the cost of the works would be applicable as outlined in 2.5 above.

4.2.6 Rents and Taxes – Pay current outgoings out of Rent received such as ground rent, council tax, and any service charge and/or maintenance charge or similar contribution to a shared expense, and account to the Landlord regularly, provided that Gibbs Gillespie are notified in advance and the demands or invoices are subsequently forwarded to Gibbs Gillespie. Gibbs Gillespie can only make payments if Gibbs Gillespie hold cleared funds on the Landlord’s behalf. Gibbs Gillespie cannot be held liable for any loss if Gibbs Gillespie is not in receipt of cleared funds unless it is due to Gibbs Gillespie’s negligence or breach of contract.

SECTION B - ADDITIONAL SERVICES

5.0 Transfer of Utilities - Gibbs Gillespie work in partnership with OVO Energy. When the Property is let, gas and electricity will be provided or will be in the process of being provided by, OVO Gas Ltd and OVO Electricity Ltd (together “OVO Energy”). The Landlord hereby authorises the Letting Agent, as its agent, to appoint OVO Gas Ltd and OVO Electricity Ltd (together “OVO Energy”) as the electricity and/or gas supplier for the property; however, this will not prevent the Landlord from changing to a different energy provider if desired.

The Landlord agrees that we may pass the Landlord’s name and contact details to Spark Energy for the purposes of:

• Registering the electricity and/or gas meters at the property with OVO Energy, providing electricity and gas to the property and administering the Landlord’s account;

• Registering the Landlord with the relevant local authority for the payment of council tax; and

• Registering the Landlord with the incumbent water supplier to the property. The water supplier may contact the Landlord in order to provide further information about its services and products and conclude an agreement with the Landlord for those services and products.

OVO Energy will use the Landlord’s name and contact details to fulfil the Landlord’s contract with OVO Energy and only for the purposes set out above. OVO Energy will comply with its obligations as a data controller in the Data Protection Act 1998, the General Data Protection Regulation ((EU) 2016/679) and any other data protection legislation which is enacted in the UK and will handle Landlord’s data in the manner set out in OVO Energy’s standard terms and conditions and/or privacy policy. OVO Energy will not share the Landlord’s details with any third party other than the relevant local authority and incumbent water supplier and will hold the Landlord’s details for the duration of the contract. From 25 May 2018, the Landlord is reminded of their rights under the General Data Protection Regulation to access, rectification, erasure, restriction of processing, and portability of their data. If the Landlord is dissatisfied with the manner in which OVO Energy handles their details, they may lodge a complaint with the Information Commissioner’s Office. If the Landlord has any questions regarding the details or use of the Landlord’s data held by OVO Energy, the Landlord may contact OVO Energy at 1 Rivergate, Temple Quay, Bristol BS1 6ED or This email address is being protected from spambots. You need JavaScript enabled to view it.

Should a Landlord not wish to use OVO Energy, and you have provided the necessary information, such as name of suppliers and utility account numbers, Gibbs Gillespie will notify, in writing, the existing service providers and the local authority of the Tenant’s or Landlord’s liability (where appropriate) for payment of the services and council tax at either the start or end of the Tenancy. A fee of £50.00 plus VAT (£60.00 including VAT) per utility provider contacted will be charged by Gibbs Gillespie. This service is free to Landlord’s instructing Gibbs Gillespie on our Comprehensive Property Management service.

The Landlord should note clause 2.9 and the liability for payment of the final water bill if a forwarding address for the Tenant is not provided to the water supplier. Gibbs Gillespie accepts no liability for charges incurred where the local authority or service provider has not acted upon Gibbs Gillespie’s instruction. The water companies have now provided a website called LandlordsTAP for registration of the name and address of the current account holder for the water at the Property. It is the Landlord’s responsibility to ensure the information is current to prevent any liability arising relating to water charges.

5.1 Refurbishment - Gibbs Gillespie can arrange and supervise redecoration and/or refurbishing of a Property. If Gibbs Gillespie undertakes this work, a fee of 15% plus VAT (18% including VAT) of the total cost of the work will be charged by Gibbs Gillespie. Gibbs Gillespie must hold cleared funds including fees before the work can be arranged.

5.2 Redirection of Mail - Redirection of mail can be arranged officially through the Post Office’s website at www.royalmail.com for a fee. Due to Post Office regulations (Postal Services Act 2011), Gibbs Gillespie is unable to provide a mail forwarding service. Neither Gibbs Gillespie nor any Tenant can be held liable for any mail addressed to the Landlord that may be sent to the Property, or for any costs or charges incurred by the Landlord due to the none receipt of the aforementioned mail.

5.3 Consent to Let - It may be necessary to obtain the consent to the letting of the Property from the mortgage lender or superior landlord of the Property. Gibbs Gillespie is happy to apply for such consent on the Landlord’s behalf, at a charge per application of £50.00 plus VAT (£60.00 including VAT). This is in addition to any fee the mortgage lender or superior landlord of the Property may charge. The Landlord must provide Gibbs Gillespie with any special conditions of the lender prior to Tenancy commencing. Conditions and special clauses cannot be added at a later date. 

5.4 Proof of Ownership - Under anti-money laundering legislation Gibbs Gillespie are required to ‘know your client’. If the Landlord is unable to provide proof of the Landlord’s ownership of the Property Gibbs Gillespie will be happy to contact the Land Registry for the information on the Landlord’s behalf, at a charge of £10.00 plus VAT (£12.00 including VAT) per application. Gibbs Gillespie also needs to see the following personal documentation as evidence of the Landlord’s identity: -

• Current Passport or Current Photo-Card Driving Licence;

• Recent bank statement or household utility bill, which must be less than three months’ old.

5.5 Vacant Management Service - It should be noted that Gibbs Gillespie’s Silver or Gold Property Management service does not apply when the Landlord’s Property is vacant. During void periods between tenancies, while the Property is being re marketed and if instructed by the Landlord in writing to the Property Management department a minimum of 28 days prior, Gibbs Gillespie will continue to manage the Property at a charge of £50.00 plus VAT (£85.00 including VAT) or 6% plus VAT (7.2% including VAT) of the previous Rent achieved whichever is the greater, payable in advance. In addition, Gibbs Gillespie can manage the Landlord’s Property before it is let or if the Landlord merely wishes to leave it unoccupied for a monthly fee of £50.00 plus VAT (£85.00 including VAT) or 6% plus VAT (7.2% including VAT) of the previous Rent achieved or Rent quoted whichever is the greater. This service does not include property visits which will be charged at the rate detailed in clause 3.2.1 above and conducted only upon written instruction from the Landlord.

The Landlord should be aware that most insurance policies contain stipulations and conditions concerning vacant and empty properties. A copy of any special conditions relating to vacant property should be given by the Landlord to Gibbs Gillespie prior to the start of the Tenancy to ensure that they are given to the Tenant or the relevant clause within the Tenancy Agreement amended to take account of the actions or prohibitions specified within the policy. 

Gibbs Gillespie does not accept any responsibility for damage caused to the Property by fire, flood or theft whist the Property is vacant, unless it is due to Gibbs Gillespie’s negligence or breach of contract. Should the Landlord wish Gibbs Gillespie to arrange supplies of services to be disconnected or switched off during the period, the Landlord must give Gibbs Gillespie a written request to do so. A float will also be required for the repair and maintenance of the vacant Property; the amount of such float will be separately negotiated upon instruction. The Landlord should check the conditions of insurance policies held regarding vacant premises.

5.6 Non-Gibbs Gillespie Introductions - Gibbs Gillespie is happy to manage Properties let by other agents at a fee of 6% plus VAT (7.2% including VAT) of the rent. Gibbs Gillespie will require copies of the Tenancy Agreements, a set of keys for the Property, a professionally compiled inventory, a copy of the deposit protection certificate if applicable and other relevant documents concerning the Property and to be instructed on the collection of the Rent and holding of the deposit. However, Gibbs Gillespie can only offer the Rent Protection Service where Gibbs Gillespie has vetted the Tenant.

5.7 Damage & Dilapidation Disbursement

-Where the Property is not managed by Gibbs Gillespie, in accordance with the Tenancy Deposit Scheme Gibbs Gillespie will negotiate the cost of damage and losses due to breach of the Tenancy Agreement (if any) between the Landlord and Tenant. The charge to the Landlord for this service is £250.00 plus VAT (£300.00 including VAT). This service is dependent on the Landlord having a professional inventory of the Property, which has been accepted by Gibbs Gillespie and the deposit being held by Gibbs Gillespie under the Tenancy Deposit Scheme.

SECTION C -  GENERAL CONDITIONS

6.0 The following conditions are applicable to all Gibbs Gillespie services:

6.1 Boards - Unless the Landlord instructs otherwise, Gibbs Gillespie will erect a ‘To Let’ board at the Property as soon as reasonably possible from the date of instruction. In the case of a multiple agency and in order to meet the requirements of the Town & Country Planning Regulations, which permit the display of only one ‘To Let’ board, the Landlord will agree not to allow the display of any other ‘To Let’ board whilst the Gibbs Gillespie board is displayed. A ‘Let by’ or ‘Let and Managed By’ board will replace any board at the time of an offer being agreed or upon a Tenancy being arranged or on renewal. Gibbs Gillespie cannot be held responsible for any damage the erection of a board might have on the Property. It is the responsibility of the Landlord to inform Gibbs Gillespie of any restrictions in a head lease, local bye-laws or a conservation area which affect the erection of a board. Gibbs Gillespie have no liability if such instructions are not given.

6.2 Keys - Upon instruction the Landlord will provide Gibbs Gillespie with a set of keys in order to conduct viewings at the Property. Where a Landlord has authorised Gibbs Gillespie to use keys held by another agent then Gibbs Gillespie may make further copies to facilitate viewings. This charge will be at the cost of the Landlord. Once an offer has been agreed the Landlord will provide Gibbs Gillespie with a set of keys for each named person forming the Tenant (with a minimum of two sets). If instructing our Silver, Gold or Platinum Property Management service, the Landlord will provide Gibbs Gillespie with an additional set of keys. Where Gibbs Gillespie is not provided with sufficient sets, Gibbs Gillespie may have additional sets cut and will make a charge for this service based on the type of keys required. Gibbs Gillespie’s secure key tag system ensures that third parties cannot identify to which Property a set of keys belongs. Therefore, in the event that keys are lost or unaccounted for, Gibbs Gillespie’s liability is strictly limited to the cost of cutting a new set of keys.

6.3 Services to and Fees paid by the Tenant - Gibbs Gillespie may offer to arrange insurance, banking and other financial services, mortgages, removal services and estate agency and other related services for the prospective Tenant and shall be entitled to receive commission in respect of any such services arranged. The Landlord shall not be entitled to any reduction in the fees the Landlord is obliged to pay as a result. 

6.4 Landlord’s Covenants - The Landlord is responsible for procuring performance of all the Landlord’s covenants and other obligations and liabilities under the Tenancy Agreement and applicable by law.

6.5 Data Protection - We use your personal data primarily to provide services to you, but also for related purposes as described in our Privacy Policy.

Our use of your personal data is subject to your instructions, the EU General Data Protection Regulation (GDPR), other relevant UK and EU legislation and our duty of confidentiality.

Gibbs Gillespie is a data controller for the purpose of the GDPR and other relevant data protection legislation.

We take your privacy very seriously. Please read our Privacy Policy carefully as it contains important information on:

• what personal data we collect about you and how that data is collected

• how, why and on what grounds we use your personal data

• who we share your personal data with

• where your personal data is held and how long it will be kept

• whether your personal data may be transferred out of the European Economic area and, if so, the measures taken to protect that data

• your rights in relation to the personal data we hold or use

• the steps we take to secure your personal data

• how to make a complaint in relation to our use of your personal data

• how to contact us with any queries or concerns in relation to your personal data.

6.6 Promotional communications - We may use your personal data to send you updates (by email, text, telephone or post) about developments that might be of interest to you and/or information about our services, including exclusive offers, promotions or new services or products. You have the right to opt out of receiving promotional communications at any time, by contacting The Privacy Officer, Gibbs Gillespie, Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex HA5 1AA or email This email address is being protected from spambots. You need JavaScript enabled to view it..

6.7 Change of Ownership - In the event of a Property being sold or passed on with the benefit of a Tenancy, Gibbs Gillespie’s Fees will remain due and payable by the original Landlord for the duration of the Tenancy and for any extensions, renewals or period of holding over thereof, regardless of whether negotiations have been carried out by Gibbs Gillespie.

6.8 Purchases by Party Introduced by Gibbs Gillespie - In the event that a party directly or indirectly introduced by Gibbs Gillespie purchases the Property (either after entering into a Tenancy agreement or otherwise), Gibbs Gillespie will be entitled to Commission at 1.5% plus VAT (1.8% including VAT), of the negotiated purchase price. The fee is payable upon completion, whether or not negotiations have been carried out by Gibbs Gillespie.

6.9 Rent Remittances - Gibbs Gillespie will make every effort to ensure that Rent received is paid over within 10 working days of the funds being cleared in Gibbs Gillespie’s bank account. Unless agreed otherwise, all Landlord’s payments are made through the Bank Automation Clearing System (BACS) which should reduce the bank clearing time to 3 working days. However, Gibbs Gillespie is unable to guarantee payment within these times since delays may occur due to circumstances beyond Gibbs Gillespie’s control. The Landlord undertakes to return any payments made to you in error. The Landlord should arrange a bank facility to cover void periods, change in rent payment dates or default by a Tenant.

6.10 Instruction of Solicitors - The Landlord will be informed of any Rent arrears or breaches of covenant brought to Gibbs Gillespie’s attention. However, if legal action is required the Landlord will be responsible for instructing your own solicitor and for all fees arising. Gibbs Gillespie’s fee for attending court at the Landlord’s request is £350.00 plus VAT (£420.00 including VAT) per day or any part thereof.

6.11 Landlord and Tenant Act 1987 - Gibbs Gillespie is obliged to include the Landlord’s full name and address on all Rent demands. If the Landlord’s address is outside England and Wales, then Gibbs Gillespie must provide the Tenant with an address within England and Wales to which notices (including notices in proceedings), may be served on the Landlord.

6.12 Mortgages - If the Property is subject to a mortgage, the Landlord is obliged to obtain the mortgage company’s consent to the letting. Gibbs Gillespie requires the Landlord to confirm that they have obtained the mortgagee’s permission in writing and the Landlord warrants that no such permission is required if confirmation in writing of the same is not provided to Gibbs Gillespie within 14 days of any Tenancy Agreement with respect to which Gibbs Gillespie provides any of the above Services.

6.13 Superior Lease - If the Property is subject to a superior lease, the Landlord is obliged to obtain the superior Landlord’s consent to the letting. Gibbs Gillespie requires the Landlord to confirm that they have obtained the superior Landlords permission in writing and the Landlord warrants that no such permission is required if confirmation in writing of the same is not provided to Gibbs Gillespie within 14 days of any Tenancy Agreement with respect to which Gibbs Gillespie provides any of the above Services. The Landlord should provide Gibbs Gillespie with a copy of the relevant sections of the Head Lease to attach to the Tenancy Agreement ensuring compliance by the Tenant with all the conditions of that document.

6.14 Insurance - The Landlord is responsible for the insurance of the building and your own contents during the Tenancy including third party cover. The Landlord must advise your insurance company in writing that the Property is let to ensure that you are still covered for all the usual risks.

6.15 Fittings and Equipment - The Landlord must ensure that all equipment, electrical or otherwise provided with the Property is fully operational and recently serviced prior to the commencement of a Tenancy; and provide copies of instruction manuals, guarantees and maintenance contracts in the Property prior to the start of the Tenancy. In addition, the Landlord should provide written instructions for the maintenance of special surfaces to prevent damage. The Landlord warrants that the above statement is correct prior to the making of any Tenancy Agreement with respect to which Gibbs Gillespie provides any of the above services.

6.16 The Furniture & Furnishings (Fire) (Safety) Regulations 1988 amended 1993

-The Landlord warrants that all upholstered furniture supplied conforms to current fire safety regulations and will indemnify Gibbs Gillespie against any breach. Failure to comply with these regulations could result in a Landlord being responsible to a fine of up to £5,000.00 or six months imprisonment, or both.

6.17 The Electrical Equipment (Safety) Regulations 1994 - These regulations require that all Landlords supplying electrical equipment must ensure that they are safe have the “CE” mark” and a moulded plug; will not cause danger and that they satisfy the safety requirements of the 1994 Regulations. The Landlord warrants that this statement is correct prior to the making of any Tenancy Agreement with respect to which Gibbs Gillespie provides any of the above services.

6.18 Smoke Alarms & Smoke and Carbon Monoxide Alarm (England) Regulations 2015 - All new homes (built after June 1992) and Houses in Multiple Occupation must be fitted with mains operated smoke detectors with a battery backup. The Smoke and Carbon Monoxide Alarm (England) Regulations 2015 state Landlords must fit a smoke alarm on every storey of a Property where there is a room used wholly or partly as living

accommodation; this includes bathrooms, lavatories, halls or landings. Landlords will also have to put a carbon monoxide alarm in any room where there is a solid fuel appliance, such as wood, coal or biomass and includes open fires. It does not include gas, oil or LPG although it is prudent of a Landlord to fit a detector. Landlords are also required to ensure that each alarm is in proper working order on the day each new Tenancy commences. Gibbs Gillespie has no liability if the Landlord is in breach of the Regulations. 

Gibbs Gillespie can arrange for Properties to be checked at the commencement of each Tenancy for a cost of £38.00 including VAT. This check will test all fitted alarms, with batteries replaced if necessary. Any fitting of alarms will incur additional charges.

6.19 Legionnaires' Disease - In order to comply with the Health and Safety Executive's Code of Practice Landlords are strongly advised to carry out a risk assessment at the Property prior to letting especially if there are open water tanks, cooling systems, a hot tub, or a swimming pool. Gibbs Gillespie requests that a copy of any written risk assessment is provided upon instruction. By signing these Terms of Business, the Landlord acknowledges responsibility for the safety of the Tenant at the Property and confirms all risks regarding Legionnaires Disease have been considered and an assessment carried out.

6.20 Houses in Multiple Occupation (HMO) – If letting the Property to 3 or more occupiers who do not form one household, the property will become a House in Multiple Occupation (HMO). This may require the Property to be licensed. The criteria for HMO licensing varies between local authorities and The Landlord is responsible for checking the status of the Property with the relevant Local Authority before proceeding with a Tenancy.

Gibbs Gillespie are unable to apply for HMO licences on behalf of the Landlord, and it is the Landlord’s responsibility to ensure compliance with the relevant legislation and the subsequent terms of their HMO licence.

The Landlord may also require planning consent for a change of use, to a HMO, in advance of the letting commencing. It is the Landlord’s responsibility to investigate whether consent is required, and to obtain such consent from the local planning authority. Gibbs Gillespie will not be responsible for any consequences of the Landlord’s failure to obtain planning consent. The Landlord agrees to compensate Gibbs Gillespie for any loss or damage it might suffer due to the Landlord’s failure to obtain the proper planning consent.

6.21 Sole Agency - If the Landlord instructs Gibbs Gillespie on a Sole Agency basis, Gibbs Gillespie will be sole agent for a period of eight weeks from the date these Terms and Conditions are agreed to. The Sole Agency will continue after this period unless terminated by either party giving fourteen days written notice. During the period of Sole Agency and notice period, the Landlord will not instruct any other agent to let the Property. If another agent is instructed during this period, the Landlord may incur liability for two sets of fees.

6.22 Marketing at the End of the Tenancy

– By appointing Gibbs Gillespie the Landlord agrees that during the last two months of the Tenancy Gibbs Gillespie will be the Sole Agent for re-letting the Property. The Landlord cannot instruct any other agent during this period.

6.23 Abortive Costs - If Gibbs Gillespie agree the basic terms of a Tenancy with the Landlord and Gibbs Gillespie are instructed to proceed with the formalities, to prepare and agree the documentation, apply for the relevant references etc., should the Landlord withdraw from the transaction, then the Landlord will be liable for Gibbs Gillespie’s abortive fee of £470.00 plus VAT (£564.00 including VAT). The Landlord shall not be responsible for the abortive fee if the references on the proposed Tenant prove to be unsuitable; or if the Tenant withdraws from the transaction prior to completion.

6.24 Outstanding Fees - The Landlord agrees that, where Gibbs Gillespie’s Fees, Commission charges and/or renewal Commission charges remain outstanding for more than seven days, Gibbs Gillespie may use any sums obtained or held on the Landlord’s behalf to pay the outstanding sums, including Rent payments on this or any other Property on which Gibbs Gillespie is instructed; or from sums that a former Tenant has agreed should be deducted from the deposit to compensate the Landlord.

If a situation arises where Gibbs Gillespie is not collecting the rent on behalf of the landlord, Gibbs Gillespie’s Fees, Commission charges and/or renewal Commission charges are payable in full and in advance upon the commencement or extension/renewal of the Tenancy. Should the tenancy be on a periodic basis Gibbs Gillespie’s Fees, Commission charges and/or renewal Commission charges are payable in advance, in instalments of no less than six months’ worth of payments.

6.25 Interest - Gibbs Gillespie’s fees are payable immediately they fall due. Gibbs Gillespie reserves the right to charge interest on any amounts outstanding 28 days after the fees are first due. Interest will be charged from the date the fees became due at the annual rate of 2% above HSBC bank’s base rate from time to time.

6.26 VAT - All Gibbs Gillespie’s Commission Fees and any other charges are subject to VAT at the prevailing rate.

6.27 Contractors – While all reasonable steps will be taken to procure the services of competent contractors, Gibbs Gillespie do not accept any liability whatsoever for any loss or damage of any kind caused by those contractors howsoever it arises unless it is due to Gibbs Gillespie’s negligence or breach of contract. Gibbs Gillespie instruct as agent of the Landlord therefore the Landlord is liable to pay all costs arising.

6.28 Disclaimer - Gibbs Gillespie will carry out all services with reasonable care and skill. However, Gibbs Gillespie are unable to guarantee the suitability of a Tenant, timely Rent payments or vacant possession at the end of a Tenancy and cannot be held liable by the Landlord for such events.

6.29 Jurisdiction and Service - This Agreement shall be governed by and construed in accordance with the law of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute under it.

The provisions for the service of notices are that if either party deliver by hand any Notices or documents which are necessary under the Agreement, or any Act of Parliament to the other party by 5pm or the last known address of the other party; the documents or Notices will be deemed delivered on the next working day which excludes Saturdays Sundays and Bank Holidays; or if any documents or Notices are sent by registered, or recorded delivery post the documents will be deemed delivered upon proof of delivery being obtained; or if the documents or Notices are sent by ordinary first class post addressed to the other party or the last known address of the other party; the documents or Notices will be deemed delivered two working days later, which excludes Saturdays, Sundays and Bank Holidays; or of documents are sent by e mail to the address of the Gibbs Gillespie or the Landlord provided from time to time then the documents will be deemed served when sent from the e mail address. The address for service for the Landlord will be the contact address specified in this Agreement and the address for service for Gibbs Gillespie will be Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA.

6.30 Gibbs Gillespie is a member of the dispute and compensation scheme operated by The Property Ombudsman (www.tpos.co.uk) and the registration number is N03070.

Gibbs Gillespie are members of the Association of Residential Lettings Agent (ARLA), National Association of Estate Agents (NAEA) and National Approved Lettings Scheme (NALS) and subscribe to the codes of conduct of these organisations.

6.31 Acts of Third Parties – Gibbs Gillespie will not be responsible for any loss or damage that suffered by the Landlord through the act, default or negligence of any third party which may arise other than through the negligence, omission or failure of Gibbs Gillespie or their employees. The Contract (Rights of Third Parties) Act 1999 does not apply to this Agreement. The Landlord agrees not to take action or bring any claim in respect of loss or damage suffered by the Landlord arising out of or in connection with these Terms of Business against any individual director, partner, consultant, employee or agent of Gibbs Gillespie even where any of those persons have been negligent. This restriction will not operate to exclude any liability that cannot be excluded at law or to exclude the liability of Gibbs Gillespie for the acts or omissions of any of their directors, partners, consultants, employees or agents.

6.32 Termination - Either party has the right to terminate the agreement between you and us in writing:

• upon the Tenant’s vacation of the property;

• if one party breaks any important term or condition of these Terms and Conditions during a Tenancy Agreement where thirty days written notice of the breach has been given by the other party, the breach has not been remedied;

• if the Landlord does or does not do something which makes it impossible, impracticable or illegal for Gibbs Gillespie to continue to perform our obligations under this Agreement;

• either party carries out or suggests that the other should carry out any form of unlawful discrimination.

If Gibbs Gillespie terminates for any reason the Landlord will remain liable for Commission at the Letting and Rent Collection Service percentage as described in Section A and for any fees or costs incurred by Gibbs Gillespie on the Landlord’s behalf in transferring obligations to the Landlord or to someone nominated by him.

6.33 Amendments – Gibbs Gillespie may change or add to these Terms and Conditions (except in relation to the level of any Fees due under them) for legal, regulatory or operational reasons. We will notify you if any such change will affect the service that we offer.

6.34 Complaints Procedure - If you are dissatisfied with Gibbs Gillespie’s service or handling of a transaction, and you are unable to resolve this with the member of staff involved, please report the matter to the Partner/Manager of the Gibbs Gillespie office concerned in writing. This complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written response will be sent to you within 15 working days.

If you are not entirely satisfied with the resolution, we ask that you contact our Customer Service Officer on +44 (0)20 8869 9863 so they can work with you to resolve the situation. Alternatively, you can email us on This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us with your concerns/comments at: Gibbs Gillespie Headquarters, Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA. Following the Customer Service Officer’s investigation, a written statement expressing Gibbs Gillespie’s final view will be sent to you and will include any offer made.

This letter will confirm that you are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a review. For the avoidance of doubt, TPO will only review complaints made by consumers.

6.35 Joint and Several Liability: Where the Landlord comprises two or more persons, the liability of each such person, and each person shown at the Land Registry as a joint owner of the Property, legally acting as an executor or through Power of Attorney is joint and several.

6.36 Consumer Protection from Unfair Trading Regulations 2008 - Gibbs Gillespie and the Landlord must comply with the Consumer Protection from Unfair Trading Regulations 2008 (“the Regulations”). Statements must be factually correct in all communications and Gibbs Gillespie must not give a potential tenant the wrong impression about the Property to be let. The details of the Property will not be sent to any prospective Tenant until the Landlord has confirmed that the content is accurate and that all fixtures and fittings included with the Property are in full working order. If that is incorrect the Landlord must inform Gibbs Gillespie in writing. If during the marketing of the Property, the approved particulars become incorrect the Landlord must notify Gibbs Gillespie immediately in writing. Prior to marketing the Landlord should disclose to Gibbs Gillespie any material information that might affect a prospective Tenant’s decision to rent, including details of any restrictive covenants, known proposed developments, planning applications or permissions in the immediate vicinity of the Property that might affect the enjoyment of the Property, or any maintenance or major repairs to be carried out the Property or to the building of which the Property forms part. Failure to do so could lead to a claim being made against the Landlord. Gibbs Gillespie in turn are required under the above Regulations to disclose this information to interested parties.

6.37 Assignment – Gibbs Gillespie reserve the right to assign our rights and or obligations under this Agreement upon giving the Landlord two months’ written notice. 

6.38 Deregulation Act 2015 - Since October 1 2015 the Deregulation Act 2015 applies which states that if the Tenant has complained in writing of a lack of repair and has not received an adequate response in writing; or more importantly a complaint has been made to the environmental health officer of the local authority and an Improvement Order served on the Landlord to repair a section 21 Notice will not be valid for six months. The work specified in the Order must also be completed. If Gibbs Gillespie manage the Property we will endeavour to carry out all repairs and maintenance provided we are in receipt of sufficient cleared funds. However, if we carry out a Lettings Service Only or a Rent Collection Service, it will be the responsibility of the Landlord to ensure the Property is kept in repair and order. Gibbs Gillespie have no liability if the Landlord fails to do so and a Section 21 Notice is invalid.

6.39 Registering Owners’ Contact Address - There have been a number of incidents over the past few years where the owner of a property has been defrauded by another person obtaining large mortgage on the property or selling it. To help prevent such instances arising the Land Registry have introduced a system whereby the owner of a property can register up to three addresses with the Land Registry including an e mail address and an address abroad. We strongly advise all owners of properties that are being let to complete form COG1 giving such information. Further information can be obtained from the website which can be accessed on www.gov.uk/government/organisations/ land-registry which provides guidance notes and access to the relevant form.

6.40 Notice of Right to Cancel - You may have the right to cancel this contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 within 14 calendar days from the date upon which it was signed. Notice of Cancellation must be in writing to Gibbs Gillespie Headquarters, Chapel Lane Chambers, 1 Chapel Lane, Pinner, Middlesex, HA5 1AA or by email to This email address is being protected from spambots. You need JavaScript enabled to view it.

If, having authorised any action involved with marketing your Property (e.g. the acceptance of viewings), within the cancellation period you may be required to pay our Commission fees if an applicant introduced to your Property by Gibbs Gillespie results in a Tenancy, prior to your serving a Notice of Cancellation.

6.41 Green policy – Gibbs Gillespie is committed to a green policy and endeavours to operate a paperless business. If a Landlord requires documents and/or communications to be sent other than by email or electronic communication Gibbs Gillespie may charge an additional fee of £50.00 plus VAT (£60.00 including VAT).

6.42 The Tenant Fees Act 2019. Where a Holding Deposit has been taken from a prospective tenant by the agent, and the deposit is withheld for a legally permissible reason, the Holding Deposit will be retained by the agent.

At the end of a Tenancy, The Agent shall be entitled to deduct from any deposit that may be paid by a tenant of the Landlord Property any fees or other monies properly due and payable by the said tenant to the Agent.

SECTION D - THE TENANCY DEPOSIT SCHEME

7.0 The Tenancy Deposit

7.0.1 Gibbs Gillespie is a member of The Tenancy Deposit Scheme (TDS), which is administered by The Dispute Service Ltd, PO Box 1255 Hemel Hempstead. Hertfordshire HP1 9GN. T: 0845 226 7837 / F: 01494 431 123 Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

7.0.2 If Gibbs Gillespie is instructed by the Landlord to hold the deposit, Gibbs Gillespie shall do so under the terms of The Tenancy Deposit Scheme (TDS). We will only hold the deposit where a professional inventory has been conducted.

7.0.3 Gibbs Gillespie holds Tenancy deposits as stakeholder (if not already specified within the Tenancy agreement).

7.1 At the End of Tenancy Covered by the Tenancy Deposit Scheme (TDS)

7.1.1 If there is no dispute, Gibbs Gillespie will keep any amounts agreed as deductions (where expenditure has been incurred on behalf of the Landlord) or repay the whole or the balance of the deposit according to the conditions of the Tenancy agreement with the Landlord and the Tenant. Payment of the deposit will be made within 10 working days of written consent from both parties.

7.1.2 If, after 10 working days (these timescales can be changed by agreement with the Tenant in individual cases or by the contract used as standard by Gibbs Gillespie) following notification of a dispute to Gibbs Gillespie and reasonable attempts have been made in that time to resolve any differences of opinion, there remains an unresolved dispute between the Landlord and the Tenant over the allocation of the deposit it will, subject to 7.1.3 below, be submitted to the Independent Case Examiner (ICE) for adjudication. All parties agree to co-operate with any adjudication.

7.1.3 When the amount in dispute is over £5,000 the Landlord and the Tenant will agree by signing the Tenancy agreement to submit the dispute to formal arbitration through the engagement of an arbitrator appointed by the ICE although, with the written consent of both parties, the ICE may at his discretion accept the dispute for adjudication. The appointment of an arbitrator will incur an administration fee, to be fixed by the Board of The Tenancy Deposit Scheme (TDS) from time to time, shared equally between the Landlord and the Tenant. The liability for any subsequent costs will be dependent upon the award made by the arbitrator.

7.1.4 The statutory rights of either the Landlord or the Tenant to take legal action against the other party remain unaffected.

7.1.5 It is not compulsory for the parties to refer the dispute to the ICE for adjudication. The parties may, if either party chooses to do so seek the decision of the Court. However, this process may take longer and may incur further costs. Judges may, because it is a condition of the Tenancy agreement signed by both parties, refer the dispute back to the ICE for adjudication. If the parties do agree that the dispute should be resolved by the ICE, they must accept the decision of the ICE as final and binding.

7.1.6 If there is a dispute Gibbs Gillespie must remit to The Tenancy Deposit Scheme (TDS) the full deposit, less any amounts already agreed by the parties and paid over to them. This must be done within 10 working days of being told that a dispute has been registered whether or not the Landlord or Gibbs Gillespie wants to contest it. Failure to do so will not delay the adjudication but The Tenancy Deposit Scheme (TDS) will take appropriate action to recover the deposit and discipline Gibbs Gillespie.

7.1.7 Gibbs Gillespie must co-operate with the ICE in the adjudication of the dispute and follow any recommendations concerning the method of resolution of the dispute.

7.2 Incorrect Information - The Landlord warrants that all the information he/she has provided to Gibbs Gillespie is correct to the best of his/her knowledge and belief. In the event that the Landlord provides incorrect information to Gibbs Gillespie which causes Gibbs Gillespie to suffer loss or causes legal proceedings to be taken the Landlord agrees to reimburse and compensate Gibbs Gillespie for all losses suffered.

7.3 Where the Landlord Holds the Deposit Outside of The Dispute Service - If the Landlord decides to hold the deposit and the Tenancy is an Assured Shorthold Tenancy the Landlord must specify to Gibbs Gillespie within 14 days prior to the start of the Tenancy under which other Tenancy Deposit Protection Scheme the Deposit will be covered. If the deposit is covered by Tenancy Deposit Solutions the Landlord must provide proof of membership, together with a copy of the insurance policy before the deposit can be released. If the deposit is to be sent to the custodial scheme known as the Deposit Protection Scheme, then Gibbs Gillespie will forward the Landlord a cheque for the amount of the deposit made payable to the Deposit Protection Scheme for then Landlord to forward within 9 days.

7.4 Gibbs Gillespie’s Fee - All tenancies for which Gibbs Gillespie holds the security deposit as a ‘Stakeholder’ are included within The Tenancy Deposit Scheme (TDS) and for this we make a small administrative charge of £41.67 plus VAT (£50.00 including VAT). This charge is also applicable on all renewals or extensions whilst Gibbs Gillespie still retains the deposit.

7.5 Adjudication - The adjudication system offered by the TDS works entirely on the basis of papers submitted to the adjudicator. Therefore, it will be necessary to have a good quality inventory and Property invoices and estimates to support any claim. Claims that do not have these are unlikely to be entertained by the TDS.