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James Gibbs and Paul Gillespie explain more...
Client Testimonials - Residential Sales
Many of our clients come to us as the result of word-of-mouth referrals and recommendations made by friends and relatives who have wanted to share the benefits of their experience with others. The following are typical of the comments our clients make about our sales service, quoted verbatim from the hundreds of letters we receive at our offices every year...
Alternatively, you are very welcome to inspect any of the original written testimonials held on file in our offices by prior arrangement or for an independent view go to allagents.co.uk/gibbs-gillespie.
Thank you for your help, consideration, patience and professionalism whilst dealing with the long drawn out sale of my sister's property, despite you finding a buyer immediately the property went up for sale.
The protracted legal procrastination tested all of our patience, so thank you for being a point of sanity and keeping our spirits up during this time.
We appreciated you being there as you were the only one we could get any sense out of.
Thanks again to a really decent guy.
Dave & Linda Edwards
We just wanted to say you for all your help during our house buying process...
Rory and I were very impressed. As you know, this was our first house and so we were not sure what we wanted. You were friendly and professional throughout our search, and were good at deciding what properties we might be interested in (we did have other estate agents trying to show us properties we had already told them we were not interested in). You were also very good at listening to our comments on each property, and making sure the next one was closer to being 'the one'.
We felt very safe in your hands, and were glad to know that you were always on the other end of the phone should we need anything!
If you're still at GG when we next move, we'll definitely be coming to you!
Thank you so much!
Rory & Charley
We would like to thank the team at Gibbs Gillespie Uxbridge for the successful sale of our house in Hillingdon. In particular thanks to Clive who was approachable, professional and proactive and kept us up to date with the sale of our house from offer through to the completion date. He always went the extra mile for us and we have no hesitation in recommending Clive at Gibbs Gillespie for the sale of your property.
Malcolm & Louise
I would very much like to express, through you, my appreciation of the efforts of several members of your Uxbridge Branch over the letting and recent sale of my daughter’s flat in Myddleton Road, Uxbridge.
My daughter had originally purchased the property through the same branch early in 2007, but had moved out in 2009 due to her job relocation. At that time she decided to let it to tenants, but about two years ago decided to sell. Contacting Michael Tagg, the flat was soon on the market but unfortunately, due to the depressed market, this sale was a very protracted affair.
Although a number of viewings were arranged, they were followed by offers unacceptable to my daughter, and she eventually withdrew the property from the market for a period. Following her marriage she decided to put the property back on the market which Michael arranged. These changes of mind were, I know, enough to try the patience of a saint, let alone an ordinary mortal! However, Michael was extremely tenacious, professional and easy-to-do-business-with throughout. His persistence paid off late last year when he identified an excellent buyer and, although she had two false starts with her prospective buyers, the deal was eventually completed on 22nd March.
Throughout that delay period, Clive Edwards was extremely helpful, liaising between myself and the buyer to keep us both fully updated on progress and providing extremely sound advice on the issues which arose. I know that the buyer was also very pleased with his helpful assistance, without which the sale would not have kept to the programme we had planned.
I must also mention that, for the period of letting, Nick Edwards was also very professional and helpful, with a reassuring ‘can-do’ attitude. He was able to find excellent tenants on two separate occasions, as the first vacated after two years. Daniel Stark in your Pinner branch was also extremely helpful in producing the associated Tenancy Agreements and, particularly, in arranging extensions due to the sale being delayed.
I would be most grateful if you would kindly pass on both my and my daughter’s gratitude to the members of staff mentioned.
We would have absolutely no hesitation in contacting Gibbs Gillespie for any future purchases, sales or lettings and recommending your Company to all our family and friends. Thank you to everyone.
We just wanted to say a big ‘Thank you’ to you and your team of Mike & Michael who have all been so supportive over the last 5 months, as we sold our family home in Fairfield Road, Uxbridge where we have lived for 28 years. Charlie, you personally came recommended to us by other families in North Uxbridge.
We were impressed by your professionalism and we liked the way we all worked together to sell our house, in the way we wanted to do it. Namely not putting a board up until we were ready, finding strong buyers who were ‘really looking’ in our area and who you then checked could legitimately proceed both financially and in a timely manner.
We also liked the way the team kept in constant contact with updates, in our case over the phone, and always returned our phone calls promptly. On the occasions we visited your offices we were made to feel welcome and there was a good buzz of activity going on.
We have already recommended you to two other local families who are about to go onto the market.
Wishing you continued success in the future.
Mike & Angela Day
I just wanted to drop you a note thanking you for all your help with making our purchase of 80 Radnor Road go so smoothly. I realise that it must have been challenging dealing with four individuals as a collective rather than a single vendor, and with the negative survey that was carried out, I sensed there was plenty of scope for the sales process to collapse.
I’m very pleased with the new house, despite it requiring an enormous amount of work, and again it was good to benefit from your knowledge of the locality and local market dynamics.
I’ll be sure to invite you around to give me a valuation once I have fully renovated the house – and turned the scrap yard out the back into a garden! We also look forward to continuing our patronage of Gibbs Gillespie with Mark helping us let our current flat.
I want to thank you, Lincoln and all your staff for the very efficient service you have given me on the sale of my late brother's house. It was done in a very thoughtful and kind manner which was most appreciated.
The house sale went through very quickly and it was good to know I could always contact you if needed. I would thoroughly recommend Gibbs Gillespie to anyone - you all went the extra mile to make this a very easy and quick sale for my family at this sad time for us...thank you.
Once again thank you so much for all your help (and Lincoln especially) I know Robin would be happy you had the sale!
Just wanted to say a BIG thank you for all your guidance and support in selling my dads house.
Your understanding of his situation and working together with us helped us to secure the best offer for the house.
I would highly recommend yourselves to any future seller/ buyer.
All the best and thanks once again,
To the staff at Gibbs Gillespie Ruislip Manor
I am writing to express our sincere thanks to Oliver Squires and the team at Gibbs Gillespie Ruislip Manor for all of their help with the purchase of our property. We were extremely impressed with Oliver’s professionalism, hard work and the outstanding service that he provided. He has gone beyond the call of duty to get us our new home, which we are thrilled with!
Oliver always responded very quickly to any enquiries and managed to negotiate a price that we were able to afford and secured a quick purchase for us. He has always been available at the end of the phone and managed to drive this transaction through quickly and without any difficulties. The process of securing a property for us was very stressful as two previous properties fell through. We were almost ready to give up on moving but Oliver managed to get a quick agreement for this purchase of our new home and took the stress away from us by being in consistent contact with all parties involved. He has provided us with a very high standard of service which we are very grateful for.
We are so happy with our new home and will definitely recommend any friends and family to your service.
Nadia & Mark
Dear Messrs Gibbs and Gillespie
A short note to say my wife Anne and I were very happy with the service provided by Charles and Clive regarding our recent property purchase.
They made every effort to arrange viewings that were convenient for us and were helpful right through to completion date.
I will have no hesitation in recommending them to friends and colleagues who may be selling their properties in the future.
Greg & Anne Walsh
I write to comment on the performance of Charlie of the Uxbridge branch in supporting the sale of our three bed detached house in Maylands Drive Uxbridge.
Charlie’s first visit and viewing was very useful because he quickly established why we need go no further in re-furbishing or improving the property. The marketing arrangements were achieved swiftly with stunning photographs and persuasive copy. This advanced our timing by months, and meant we could view destination properties meaningfully immediately. On this basis we found a suitable Chichester house. Charlie was a constant and immediate support through the delicate pricing negotiations of sale and securing our purchase.
The ‘chain’ in this case was happily of only four, but with a first time buyer involved who announced around the 7th of January that his Hillingdon Borough deposit gift of £14,000 was date stamped to the 31st of January leaving 23 days in which to achieve completion or he would have to re-negotiate this additional source of finance. Charlie explored contacts at the Local Authority but they would not relax this firm deadline. Our initial reaction to this news was that it would simply not be possible, and we felt that the elderly lady from whom we were purchasing would certainly find it so too, but Charlie rightly encouraged us to believe the contrary, and was proved right.
His personal qualities and friendly presence through this finely balanced process has helped us maintain our chosen course, and apparently in today’s market conditions you need all the support you can get. We are very pleased to have selected Gibbs Gillespie for our sale because we had Charlie advising us.
Martin & Sandra Smith
I write to thank you and your team for all your help with my move.
I appreciate that I was on edge about the whole process because of the Government’s hand in preventing any movement for over two years and your patience with me is to be highly praised.
I am delighted that you were able to sell the house under the difficult circumstances and extremely pleased that the buyer you found did not try to reduce the price agreed at exchange, which was a further worry to me.
With all best wishes,
I just wanted to drop a line to thank Gibbs Gillespie Rickmansworth, particularly Alan Kempster, who achieved the sale of our house under very difficult market conditions. The first offer fell through at the last minute and then the second as these things sometimes do but the determination and professional approach finally paid off and a sale was achieved.
From the moment we met Alan he stood head and shoulders above the other agents we initially spoke to which is why we chose Gibbs Gillespie. The others in the team were also excellent at keeping us up to date with viewings, feedback and assisting in all matters relating to the sale.
Our family would have no hesitation in recommending Gibbs Gillespie.
Well done and thank you.
I would like to advise you of my thanks for the consistently high standard of service provided by Alan Kempster, Erica and Philip on the sale of my property, 24 Williamson Way, Rickmansworth in Nov 2012.
Having sold houses privately before I was new to the process of using an agent. They always demonstrated current knowledge of the market, the viewers and status of the sale and remained patient and calm even when I was sometimes not.
I wish them a prosperous 2013, and will not hesitate to use your Rickmansworth branch again should the need arise.
To Fiona and all at the Rickmansworth Sales Team
Gibbs Gillespie have done a superb job in selling my father's property.
I encountered professionalism of the highest order, excellent communication at all stages, outstanding marketing, and moreover, genuine friendliness.
Out of curiosity I compared the marketing of my father's house with another one in the same street to see how a different Estate Agent had marketed the other property, which, unlike my father's, was in very good order indeed. There was no comparison, especially when I looked at the photographs.
I had no hesitation in engaging Gibbs Gillespie when I was first visited by your representative, Tim Gerrard, who impressed me by his punctuality, immaculate appearance and knowledge of the market. I felt under no pressure whatsoever and moreover, I took to him immediately.
Many thanks Tim, for helping me out too when you visited the house to assist with a problem.
I have been actively recommending Gibbs Gillespie to neighbours and friends.
Your team deserves every success.
Dear Luke and Lee
Buying one house and selling another at the same time, has to rate amongst the most stressful experiences anyone goes through!
With the help and support of the Ruislip and Ruislip Manor Sales offices of Gibbs & Gillespie, one involved with the sale the other with the purchase, we have come through this experience with the minimum of stress in a relatively short time interval .
They have given us every cooperation and have acted in a highly professional manner befitting their strong position in the market.
We would highly recommend anyone contemplating selling their property to give Gibbs & Gillespie the chance to see what they offer. If you find yourself buying through them, you should find their assistance valuable in reaching your decision . We are not planning to buy or sell for a long , long time – but for sure should things change in the future, you can guess whom we will be calling !
Luke – Please once again thank Luke, Oliver, Steve, George & Danny in the office .. hope I haven’t forgotten anyone.
Lee – Thanks again to Danielle, Russell and you .
We would just like to say a massive thank you to you and all your staff for your support and help that you have given us.
We would not hesitate in recommending you and all your staff. You have not only been extremely professional but also very caring.
Once again a big thank you, we would like to wish you all a great Christmas and an exceptional New Year.
George & Ann Stevens
In this difficult housing market we have tried (and thanks to Danielle succeeded) in selling two properties and buying our dream home.
For our part we did faithfully stay with you despite several approaches from other agents and I am so glad we did. The best part of the whole process (apart from actually selling the two properties) was Danielle's unfailing positive approach and never ending patience, kindness and sympathy whenever we rang or called in. I felt like I almost had a personal counsellor! It is the combination of her tenacity, efficiency and customer care skills combined with her pleasant personality that made us feel as if we were her only clients. When we were finalising prices Danielle played a key role in the negotiations between Cala and our buyer to maintain (and subsequently improve!) our agreed price differential and for this we are hugely grateful.
Later in the process Lee became more involved with us and we feel he played a key role in persuading Cala (from whom we have bought our new home) not to give up on us. Again he demonstrated unending patience and politeness throughout my many visits to his office and both he and Danielle gave the impression that they were pleased to see us.
During this process your customer care was top quality. The phone was always answered quickly and cheerfully, calls were always returned if requested and Danielle and Lee followed up on everything, always called us back, kept us updated and progress chased other parties throughout. They could not have done more.
We are happy for you to use all or any of this letter in your advertising material.
Barbara & Steve Lemmon
I would not hesitate to recommend Gibbs Gillespie to any prospective seller or buyer. They took me through the sale of my house promptly and pleasantly, due to their knowledge of the local market and their sensitive gearing of prospective buyers to the right type of property.
I dealt essentially with Mr Daniel Young who came to value the house, marketed it straight away and sold it in 5 days. I knew I could always ring him if I had any questions regarding the sale and he kept me updated with progress all the way through.
Viewings were blocked and well managed. So well done and thank you!
Many thanks for your email and Steve mentioned that he has spoken to your office about picking up the keys.
I just wanted to say a massive thank you from both of us for all the help you have given us. You kept me sane although I probably drove you crazy - I've realised I am not as patient as I think!
Thank you for keeping things moving and I'm glad we got there in the end!
To all the Ruislip Manor Sales Team
Thank you for all the hard work involved in getting us to completion! We were really impressed by the way that Gibbs Gillespie operates.
I would like to take this opportunity to thank Gibbs Gillespie and you personally for the service you provided throughout the sale of my property.
The service I received from your company and yourself has been very professional and efficient.
From the point of the first meeting to the completion, everything was a good experience.
The immediate flood of viewings arranged on instruction without internet advertising was particularly impressive.
The valuation/pricing advice received was spot on and as was the agreed price advice received.
I always got a prompt call back when I left a message.
Overall the service received was excellent and I will recommend you without hesitation.
I hope your well.
I wanted to send this email to you as a big thank you for dealing with the sale of my old property and with the purchase of my new property. Throughout the process you were a delight to work with.
I was a bit apprehensive to use a big company like Gibbs as I thought once they have my contract signed I will be left to fend for myself, however this was not the case when dealing with the sale. You made yourself available to take my calls, answer my questions and go out of your way to get me information and names of professionals for services that I required. I respected your honest approach to certain aspects and liked the fact that you did not tell me something “just because I would like to hear it” instead opting to make me aware of what could potentially happen, what is likely to happen and what are the risks.
You maintained your professional approach even when the sale/purchase was under threat due to the problems that we had encountered with my buyers solicitors. On that note, I have to thank you for the constant chasing that you did with them as B-Legal should not be trading as a competent legal firm, furthermore I liked the fact that you took action when required and upon my request too. Although the process took longer than expected due to no fault of yours, I am happy with the outcome and hope for many happy years for my family and I at our new property.
Thank you and I look forward to dealing with you again. Please ensure you keep me updated with your contact details as I may need to recommend you to friends and family….not forgetting myself for my next move!
A little late, but I have been meaning to email you since moving...
From the onset, to when we had our property valued: we were in no doubt as to who to place our property on the market with…Gibbs Gillespie Harrow. Not only were we given all the guidance and information we needed; as many procedures had changed since buying our first property twenty years ago. We were convinced that the passion and drive that Paul displayed upon our first meeting would surely get us to our desired outcome.
Not only did you secure numerous and instant viewings for our property: the line of communication and co-operation was excellent – unfaltering throughout. You gave us constant and consistent updates with regular feedback. You endeavoured to meet all our needs at all times: providing an exceptional level of service. The hard work and perseverance on your part as a whole team effort was not only noted but also very much appreciated…it exceeded all our expectations. The sheer determination and commitment displayed by the entire team…Paul, Tony, Amir, Laura, Laura and Dan went above and beyond the call of duty.
There were many times when it seemed that selling our property or indeed buying our new home was an impossible task – through no fault of Gibbs but due to the circumstances of being within a chain. Through these many instances…you have been our pillars of strength and support…motivating us through the downturns. You gave us constant support, reassurance and so much of your time…no matter when or how often; where we were always received with compassion, understanding and sincerity. Most importantly, you were always positive and never let us lose hope!
During these times, we were always met with such professionalism, integrity and honesty from the entire team. There are no words that can possibly even come close to expressing our gratitude for what you have done for us and for all that you have helped us through: we genuinely believe that we would not be in our home today had it not been for the efforts of the whole team at Gibbs Gillespie Harrow…you are all OUTSTANDING!!!
Ajay and Kokila Patel
Thank you very much for your email and I hope you are well.
We have actually found a property since and we're hoping all will go ok, but if this fails we will get in contact with you again.
Thank you very much for your kind assistance George. Our experience with both Gibbs Gillespie Ruislip Manor and Harrow has been great and we're really pleased with the service we have received.
Wishing you all continued success.
Dear Mr Gillespie
Probate Valuation: Shawood, Chorleywood Road
Following the recent valuation of the above property there were a number of aspects that impressed me about your representative and your organisation.
Firstly, Mr Kempster was the only representative to send a letter confirming the appointment. When he arrived he was able to confirm the plot size, according to an industry wide service, which no other representative bothered to do.
He was thorough during his examination of the property, walking round to get a sense of the accommodation before taking measurements. In comparison, one representative measured, the other did not. He was also knowledgeable about construction and services.
During the visit Mr Kempster was courteous to my elderly Mother and showed understanding of the sensitive nature of the enquiry.
At the end of his visit Mr Kempster was the only one to ask permission to take photographs of the house. One company sent their report with a photo of the house on the front cover of the report!
He also confirmed that as part of company procedure he would be discussing his visit with another colleague before confirming the value.
Following this and a further briefing at my Mother’s home on Friday, the valuation letter was delivered by hand to the promised timescale.
Apart from your own valuation of £900,000, which was intimated at the time of the briefing, I received two others. One valuation of £850,000-£895,000 and the second of £1,150,000 however only Mr Kempster’s letter used the word ‘probate’ against the sum quoted which was indeed the purpose of the valuation.
I understand that Mr Kempster has been with you for some time. He has fully met our requirements in a professional and understanding manner and he does your organisation great credit.
In business my dear Father always used to write to thank companies when they had provided an excellent service, I am delighted to do so on this occasion.
Good evening Mr Gillespie
I wanted to drop you a line to commend Alan and his team in the purchase of 54 Pheasants Way and the sale of 11 Grove Road. It wasn't by any means an easy journey and Alan stood up on a number occasions. He also had to put up with me a couple times, which isn't easy.
You should be really proud of the team. Our move experience was considerably enhanced ... Thank you!
My partner and I recently decided that due to his health issues we needed to sell our home and move into a bungalow. Having made this decision I visited several local estate agents to discuss the sale and purchase. Several agents visited our home to value it and discuss selling fees and marketing procedures. After careful consideration we decided to use your company, the sole reason for this was the total professionalism of the staff at your Rickmansworth branch.
When Alan Kempster originally visited us he came prepared, for example he had detailed information on properties that his team had sold on our road and was extremely informative, explaining in detail the process and time frames involved in preparing our property for sale.
The agents selling fee quoted by Alan was the highest one I was offered, however I was prepared to pay this as I had total confidence that Alan would deliver what he promised, my faith in him was not misplaced. He arranged for the photographers to come and do the floor plans etc within 1 day and also arranged for his sales staff and the branch director to have a look around my home so that when it came to discussing the property with potential clients they knew exactly what they were marketing.
Sadly, in the very short time my property was on the market my partner decided that due to his health issues he did not feel up to the trauma of moving and wants to remain in our home and adapt it to meet his needs. I called into the branch today to explain this to Alan and he totally understood and told me that if ever in the future we decided to sell, I was not to hesitate in coming back and see him. Considering the amount of work both he and all the staff in the branch did to market our property, it must have been disappointing for them that the sale had to be aborted but they remained totally amicable and at no time did I feel uncomfortable.
All the staff at your branch in Rickmansworth are an absolute credit to your company and in my opinion you are fortunate to have such a wonderful team. I have worked for over 20 years in the banking industry and my role involved regular contact with estate agents but I can honestly say in all that time, I have never met such a fantastic team in any one office.
We just wanted to thank you very much for all your help with 49 Acacia Avenue.
Your dedication and hard work has been very much appreciated!
Maria & Roberto
Good morning Danielle
Now that we have been the proud owners of No. 29 for just over a week we wanted to say a BIG thank you to you for making it all possible.
As you know, we have moved from north to south to be close to our family with the main draw being our beautiful baby twin boys.
It was quite a shock to find the properties so expensive in the south and armed with a small budget we popped in to GG where you took us under your wing.
Your professionalism, perseverance and kindness which you showed to us deserves acknowledgement. Taking the time to show us around an array of properties within our 'small' budget until you finally found us a home we could afford, you didn't stop there; you also gave us your expert views on how we might improve the property. What a lovely young lady you are.
We wish you well for the future, Danielle.
Keep in touch.
Ronnie & John Wright
I wanted to say thank you to one of your team, on her efforts on the sale of our property. Danielle Gennard helped us to sell 33 Mount Pleasant, Harefield and I truly believe her hard work and continual communications between all parties stopped this sale from falling through. For various reasons the sale of our house was being held up and although myself and my husband were extremely worried and frustrated at how long these problems were taking to be rectified, I could almost set my clock to when Danielle would call me, not only reassuring me that we hadn’t been forgotten (!) but updating me daily on who she had emailed/called chasing up the outstanding queries.
We are very grateful that she made such an effort to make us feel like valued customers.
Anne-Marie & Mark Pilkington
Dear Alan and the Rickmansworth Team
Thank you so much for the good work you have done in selling the property at 143 Windmill Drive.
Just a note to say thank you to you, and your colleagues, for all the help and advice in regard to the sale of my property.
Should we decide to move from Deane Way in the future, you will certainly be our first port of call!
Dear Gibbs Gillespie
As you know Max and I have been on holiday the past week.
We were greeted on arrival home of your letter dated 14 August.
We would just like to say a big thank you for all your support, help, advice and efficiency in dealing with this move; albeit you are not our estate agent.
I would like to thank Russell, Danielle and Lee for their coordination and communication with us throughout, which at times has been stressful for us.
You come highly recommended!
Clare & Max Ward
I just wanted to let you know that I have exchanged on a property now and am therefore no longer looking to buy.
I just wanted to thank you for all your hard work in the last 18 months in trying to find me a suitable property. I know I haven't been the easiest person to deal with throughout this process, but you have always remained professional and helpful.
Again many thanks and all the best.
Just wanted to drop you a line to thank you for the way you handled the sale of our property.
Your professional and friendly manner was a real benefit, especially towards the end of the process when there were some complications!
I found you to be exceptionally responsive and proactive throughout the process, checking up and feeding back at every stage was really appreciated. You were always prepared to make the extra call and go the extra mile.
I had complete confidence in you and you are a credit to Gibbs Gillespie.
I wish you all the best for your future and have no doubt that you have a successful career ahead of you!
Thank you to the whole team at Gibbs Gillespie Harrow for making this possible for us.
We would not be here now had it not been for all your hard work, support and perseverance which we will never forget!
Thanks again to a GREAT team!!
The Patel Family
We would just like to congratulate both Russell and yourself on the excellent customer service we have received over the last few months.
Russell was always punctual, knowledgeable and courteous when viewing properties and he always selected properties that suited our specific family requirements.
The service from your was marvelous. Queries were always dealt with promptly and politely – nothing was ever a problem.
We just wanted to let you know that we were so relieved that we found the right property through Gibbs Gillespie because the initial service from your competitors was, quite frankly poor, in comparison.
Thank you for the great service, we are delighted with our new home and hope to never move again but we will have no hesitation in recommending Gibbs Gillespie if any of our friends plan on moving in/out of the borough!
Sarah-Jane & Imran Choudhry
I hope you had a good holiday. Thanks for all your efforts and quick responses to ensure a smooth purchase on my Canterbury Road purchase. Like I said, my friend Alpen is also buying through you guys on the same road so please keep him as informed as you did me.
I am sure we will speak again in the future and once the house is done I can get you guys to come and revalue it in a few months.
My brother is also looking so I appreciate your continued efforts in keeping us informed of new instructions.
Dear Mr Gillespie
I would like to place on record my appreciation for the exceptionally professional and hard work of Alan Kempster and the Rickmansworth team in selling 9 Pheasants Way, Rickmansworth.
At our initial meeting Alan impressed me with his obvious detailed knowledge of the market and appropriate sales tactics to the extent that I had no hesitation in appointing Gibbs Gillespie as my agent even though some of your competition offered lower rates of commission.
I found Alan to always be on the ball, ahead of the game, ever ready to give sound advice and always willing to go the extra mile whenever needed. In short, he is a credit to your firm.
We would just like to say a huge thank you for all your help with our recent house sale.
We were very pleased with the level of service we received from yours to ensure that this all went through on the date we were aiming for and your regular updates to keep us informed of the ongoing situations and difficulties we encountered during this transaction.
Thanks again and very best wishes.
Sean & Allison Garvey
Just wanted to say thank you to you and all the team at Rickmansworth for your help in selling my Mum's flat.
You were all very helpful, friendly and efficient and I would definitely recommend Gibbs Gillespie.
A very big 'Thank You' for exceeding the brief!
A pleasure doing busines with you.
Dear Gibbs Gillespie
Now settled in our new home, I thought it time to write and say thank you for your service.
We had never sold in order to move before, so didn't really know what to expect from an estate agent. We chose Gibbs. because Oliver Squires made us feel most confident in his team's abilities, and his impressive knowledge of our area.
Despite 'moving house' being one of the most stressful experiences in life, Gibbs never let us down, always told us what was going on and gave us the advice we asked for: a totally faultless service.
We've recommended you already.
Grahame & Emma
Now that the sale of 3 Juniper Court has completed, we want it to be known by yourself and those of your colleagues who worked so hard to make the whole conveyancing process, which started last September, proceed efficiently and professionally. The colleagues in question were of course Danielle (39 Elm Ave), and Lee and Lisa (3 Juniper Court).
In particular, we want to express our gratitude to you for the smooth and efficient way you marketed these properties, the speed with which the sales were clinched and of course the excellent prices you negotiated on our behalf in a difficult housing market situation.
We trust you are as satisfied as we are with the way things went, and we shall have no hesitation in recommending Gibbs Gillespie at every opportunity. If you think this will be difficult from the Netherlands, I’d like to assure you that we have many family and friends in your area of the UK that we keep in close contact with.
Graham & Heather Smith
I would just like to commend the efforts of Luke Heywood the other day in relation to a completion that did not go through on the day because of a delay in funds reaching us from another firm.
The clients involved are both in their late seventies and unfortunately were denied access to the property they were buying by the vendor.
Luke went out of his way to help them and arranged hotel accommodation for them thus making a very stressful scenario for our mutual clients less of an ordeal than it already was.
Too often these things get overlooked but I think he did himself and Gibbs Gillespie proud.
Richard Ronayne, Archer Rusby
Just a quick note to thank you for the cheque for £200 received for the benefit of Sacred Heart PTA following the Sacred Heart Summer Fair in June 2012 and the promotion via the Gibbs boards. Sacred Heart PTA very much appreciates this and the funds will be put to good use to benefit the Sacred Heart school children.
With kind regards,
David Kennedy, Treasurer Sacred Heart PTA
Just to let you know I will be recommending your Branch to our Quality Standards team. We have a database of Agents of which Case Handlers can add Agents that they have been impressed with for all to see so that this can be referred to in the future. I can tell you from my experience that decent, proactive Agent's are often hard to come by and I have been impressed time and time again by you. Thanks for all your help Lee it has been a pleasure to do business with you which is very refreshing!
Tom Rowe, LSL
Thank you so much for handling the sale of our property so professionally. I have sold many properties before and this is the first time I have completed a sale utterly satisfied with the estate agents performance. You managed to achieve a price above my expectations, completed the deal at good speed, kept in touch all the way through and have one very satisfied customer!
Dear Gibbs Gillespie
The BWI Parents Association would like to thank you for sponsoring this year's summer event, which was a great success.
Despite the weather we had a fantastic turnout of parents, children and families. We distributed in excess of 250 programmes and we hope we have helped raise your profile within the local community.
We could not have achieved so much without you and hope you will be able to sponsor us at our next event.
The PA of BWI Primary School
To all the team at Gibbs Gillespie Ruislip
We just wanted to say a very big thank you to you all for your help in selling our mum's property. You have made it so much easier for us through our sad time in our life, by being so professional throughout.
Lee you have been an absolute 'star'. Thank you so much for everything.
Kim & Andy Pearce
Thank you for all your help and close attention to detail that finally resulted in the successful sale of 26 Deane Avenue. I was very pleased that I was able to complete my role as executor and with your help achieve a good price for the bungalow.
Yours with thanks,
Dear Mr Oliver Squires
YOU ARE THE BEST!
You are a true professional and a sincere and most helpful person. The way you talk is impeccable and impressive and everything you handle is the done in the best possible way.
When I let you down by not sticking to the deal, you kept calm and dealt with me in a respectful manner.
Thank you so much for all that you have done for me.
To whom it may concern
I have recently been dealing with Alan Kempster over the sale of the above property. I would like to commend him on his great service. He always responded to my calls and did everything he could to help, in what was at times a very difficult environment, due to the fact that my husband and I were divorcing.
I would recommend your company in the future and many thanks to Alan again.
Dear Lisa and all the Ruislip Sales Team
Thank you for your help in finding our dream home and helping us through the process.
We really appreciated it.
Dipesh,Selina & Dion Vakani
Dear Mr Fussey
We would like to thank you for your help and advice in selling and buying. You have been very patient with us and our worries, even bothering to bring documents to our house. Also your recommendations were very useful. Both the older men who got rid of unwanted stuff for us and the young chaps who moved us were unfailingly helpful and polite.
We shall be happy to recommend you all!
Thank you again.
Ruth & Wilfred Webber
I am pleased to inform you that I have recently completed the purchase of a property from your Uxbridge branch.
I was absolutely delighted with the professionalism, courtesy and efficiency of the whole office. It appeared to me that all the staff shared the common purpose of putting clients first and foremost in all their dealings whether arranging viewings or dealing with the smallest query.
I would be happy to unreservedly recommend Clive Edwards and all his team at Uxbridge to anybody thinking of using a delightful and professional estate agents firm.
My wife and I would like to thank you and your team for the excellent service in regard to the sale of our house. We always found you and your team to be very helpful and professional and certainly helped to make a stressful time a little easier. We are now looking forward to completing on the 30th and starting our new lives in the country.
We certainly would not hesitate in recommending Gibbs and Gillespie to our friends.
All the best for the future.
Graham & Lynda Harris
Thank you very much for all your help in the purchase of Ashleigh Court in Rickmansworth. You were extremely approachable and dealt with all my questions and queries quickly and efficiently. I would also like to thank you for always keeping me "in the know" when there were any problems that arose with the purchase and the way in which you sorted them out effortlessly. I was extremely happy with your service, it was A1!
Please pass my thanks on to Erica, who picked out this property for me and showed me round. I think she did a top job!
I will see you on Friday to pick the keys up.
Kindest regards ,
Once again a genuine thank you for your guidance and assistance in the purchase of 67 Avior Drive. It really does mean a lot to my family and I to have secured a house at a time when there is much uncertainty.
I hope I will get to see you in Pinner soon.
Thanks for your letter of 15 March and your invoice.
We would like to take this opportunity to thank you and your wonderful team for selling our house for us. It's been a hard slog, but your team were always attentive, courteous, available and professional throughout the whole process. We would particularly like to thank you personally for your diligence and perserverance during the last 3 or 4 weeks - we know you went to great lengths and put in a lot of effort to help us achieve our goal - exchanging contracts!
Once again, a big thankyou. We would certainly recommend Gibbs-Gillespie to any of our friends or relatives who might need the services of a good estate agent.
Lorraine and John Tully
Just a note to thank you so much for the excellent service you gave us for the sale of 25 The Drive. I liked the suggestion of an Open Day, which produced three interested parties and our eventual buyer within a very short time. It worked perfectly for our situation.
Coping with many owners must have presented some problems, but you and your staff were always helpful and efficient to us all.
Many thanks, and you can be sure I will recommend you to our neighbours in The Drive.
Thank you so much for the great service that we received from you and everyone at Rickmansworth when we were buying our property.
We are enjoying our new home and if we ever move again, we will be coming to you!
All our love,
Elizabeth & Jose
Just wanted to write and officially say 'Thank You' for all your efforts in achieving the recent sale of my aunt's house.
I have been very pleased with all aspects of the process which were managed by you; from how the property was originally marketed up to and including completion of sale.
Thank you particularly for your dilligence on my behalf.
Thanks for yours and Fiona’s help in making the original offer. Also could you pass on my thanks to Alan for his assistance in the past few weeks to get the contract exchanged.
I would recommend Gibbs Gillespie to friends and if you need a testimonial I'm happy to oblige.
Thank you for your support and help with this. You are a great asset to the company and have been fantastic throughout the process. Bit of an emotional journey for me but also a fresh start!
I will drop the key probably tomorrow.
Once again heart felt thanks to you and best wishes,
Dear Fiona and Tim
I just wanted to say a big thank you for all your advice and help during the sale of the house. I was very impressed with the service throughout, the interest and the personal care you gave. Everything went smoothly throughout and completing within 2 months of contacting you was truly amazing!
Many, many thanks,
Dr K Eleftheriou
Thank you very much for all your help in making our move successful and keeping us up to date with everything that was going on. We very much appreciated it.
Mr & Mrs Chambers
Dear Paul and James
Although we have yet to meet I thought I would drop you a line reporting back on the service we are receiving as a developer client. As I am sure you know we are in the process of selling 24 apartments on Windmill Hill in Ruislip Manor.
I and the rest of Q Developments would like to pass on our praise for your staff in both the Ruislip High Street and Rusilip Manor branches. Whilst I know it is always a team effort particular praise should be given to Lee Betterton and Luke Allday who have both taken the bull by the horns and have resulted in us having secured 10 reservations since August.
I hope that we might be able to meet up at some stage where I might be able to discuss matters further but until then I thought some customer feedback might be useful and I hope that the guys involved are recognised for their hard work and determination in what continues to be a testing market
David Jones, Director, Q Developments
I am writing to thank you and your team for the assistance you provided in selling out late father's property. We were particularly impressed with your actions in finding another buyer when our original buyer was no longer in a position to complete the purchase and for keeping us regularly updated on the progress of the sale which went through very smoothly.
Thank you once again for your assistance.
I feel that you have set the bar very high for your colleagues in your Ruislip branches.
A truly excellent sales campaign!
Well done to you and, especially, Linzie, who is being trained so well by you.
Sue Williams, W E Black
I'd just like to drop you a quick note to give you some feedback on my recent dealings with your company. My girlfriend and I exchanged contracts yesterday on a property in Rickmansworth (110 Norfolk Road).
From the start, when we visited your website and made initial contact with your Rickmansworth Sales office, right through until exchange of contracts yesterday we've found all of your team to be extremely polite, helpful and professional. In particular it has been hugely reassuring to have Alan Kempster keeping us updated throughout this process and pushing things along to help ensure our requested time frame has been met.
This is the first time I've purchased a property so this support has been extremely welcome and I'd have no absolutely no hesitation in recommending Gibbs Gillespie's services in future.
Thank you to all of your Rickmansworth team for their assistance!
Dear Mr Gillespie
Although our Headteacher, Mr Norris has formally thanked you for your very generous support of our school bazaar that was held at the end of November, I wanted to update you.
The Bazaar was a resounding success! We had good numbers of visitors and as predicted, we made approximately £5,100.
This is a phenomenal amount of money, particularly in these financially difficult times. The money is being used to assist funding our new school library.
Your sponsorship, and the provision of the Ninentdo DSI was much appreciated, and it was also a great help having your boards advertising our event locally. Thank you once again and I very much hope that you will consider supporting us again next year.
Mrs S J Hills, School Business Manager
We would like to thank you and your team for all the hard work you put into selling our house at 4 Oak Grove last year.
Every member of your team was very helpful, friendly and professional and we believe that their efforts enabled the house to be sold for a good price in the quickest possible time.
We would not hesitate to recommend your branch to anyone wanting to sell in your area and if we ever buy or sell a house again in West London you will be the first estate agents we come to.
Moira & Steve Brooks
We just wanted to say thank you once again for your help with the sale of 66 Cuckoo Hill Road. You have been truly wonderful and without your persistence and tenacity this challenging sale would not have gone through. Even when the sale looked lost you never gave up hope and really tried to turn things around. I also wanted to thank you personally for being so supportive and demonstrating such empathy for my parents’ situation which was quite clearly extremely stressful due to the subsidence.
We will definitely recommend you personally at Gibbs Gillespie to our friends and neighbours.
We hope you have a very prosperous 2012.
Sylvia, Karen and Andrew Nicolaou
Dear Gibbs Gillespie (Rickmansworth)
Phil and I would like to send a big thank you to Alan and the team for all their hard work in the sale of our property (8 Cedar Road, Watford).
Phil & Amanda Davies
I hope this letter finds you well.
I simply wanted to express my gratitude to you and your colleagues for all their efforts over the last several months in assisting me to sell my property.
It is fair to say that this one was a tough nut to crack! But even during these most difficult challenging times your confidence and positivity were an inspiration and my trust in your experience was well founded.
It is a wonderful ending to a long standing relationship with Gibbs Gillespie; as you will know I purchased through yourselves back in the summer of 2000; I then rented out the property via your rentals team for the last 5 years.
So you were the only natural choice for me when it came to selling and it was one of the best decisions I ever made.
Thanks again and wishing you a very Happy Christmas and all the best for 2012.
I am writing to commend and thank Jennifer Casserly, for her excellent customer service.
As a first time buyer, Jennifer made the often daunting and stressful period so much easier. She was on hand to help with any quires and conserns I had, and she resolved any issues promptly and professionally.
Thanks to her, I would not hesitate in recommending Gibbs Gillespie to any of my neighbours, colleagues and friends.
Please ensure Jennifer gets the recognition she deserves for all her hard work.
I wish you and the staff at Ruislip, a very Merry Christmas and a Happy New Year.
We were so pleased with the professionalism and friendliness of the service offered by you and your team in helping us to sell our home; I just had to write to you to express our thanks.
Our particular thanks go to Philip and Linzie from the sales team, who were always helpful, supportive and caring towards us as they tirelessly and enthusiastically showed our property to numerous prospective buyers, whilst always being respectful of our home and its security. Feedback on viewings was always prompt, which we found very helpful and, whenever possible, multiple viewings on a single day were grouped together so that we were least disrupted.
We would also like to thank you for the guidance and support you offered in negotiating a successful sale price in what has been a difficult market with many buyers willing to make offers on the property but few in a position to proceed.
In conclusion, we would, without reservation, recommend the team at Gibbs Gillespie in Rickmansworth to anyone planning to sell their home. Our thanks to you all.
This is just a quick message to say thank you for all of your hard work,and the efforts of your team in selling our home. You were incredibly efficient, professional and approachable - and most importantly you got the job done so quickly! You have made this difficult step easy and we are very grateful.
Best of luck for your future!
Have a fab Christmas.
Sarah & Andy
This is just to say how impressed Susan and I were by the work of you and your team on the sale of Ebury Road.
You secured us a cash buyer at the full asking price, which I had been led to believe was close to impossible in the current market.
You dealt with matters in an efficient and professional way and I was most impressed by the strength in depth of your team and the fact that everybody knew what was going on.
I just wanted to extend our sincere thanks to you and all of the sales team in your Rickmansworth office for helping us to achieve the sale of our house. Particular thanks go to Philip and Linzie who worked tirelessly for an extended period to get viewings through the door and ultimately achieve a sale. Hardly a week went past without us having a viewing or some sort of contact from your team.
We were well advised and always given prompt feedback from each viewing and anything outstanding was always followed up. When we asked for more advertising it was done immediately. The staff are extremely professional and dedicated to their jobs and we are extremely happy with the service we have received.
Now all you need to do is find us a new place to live. We look forward to dealing with you again.
In our opinion, Gibbs Gillespie is by far the most professional and superior estate agency in the area!
Scott & Marian Glenister
Dear Charlie Miller & Uxbridge Sales Team
Now the purchase of 16 Tanglewood Close is completed, we would like to thank you for your excellent support throughout the process. Your fast response to enquiries have expedited the process and made it trouble free. Both my wife and I greatly appreciate your service and would recommend Gibbs Gillespie to our friends.
Dr & Mrs Alani
Just to let you know Clive and his staff at Gibbs Gillespie Uxbridge recently sold a flat for me and against a difficult background they managed to steer the sale through.
Please be so kind and inform them that their efforts were greatly appreciated.
Mike first showed us round three properties in June 2010. The last one he showed us is the one we completed on a month ago - on 21 October 2011
Mike has consistently been helpful, cheerful and very personable. He quickly grasped the sort of house we wanted, its location and the features that meant a lot to us. He showed us more than 20 during the 13 months - often only just as they came on the market.
He was recourceful - using his iPhone to give us the direction the back garden faced. We even located nearby allotments when one property had a small garden. Mike was always ready to serve.
Having told us of the property which we eventually brought over the phone we arranged to call into his office one morning a few days later. Mike took us to view it immediately,having already obtained the owner's permission. Over the next two weeks he willingly accommodated various members of our family who viewed the house with us - a total of four visits.
Finally to mention that his useful assistance did not cease with the purchase. He copied and delivered the survey to the owner and negotiated an adjusted price in the light of some adverse comments in the survey. He made helpful suggestions regarding parking permits as we urgently needed these for builders giving estimates on the property after we exchanged. And this week he has even put us in touch with a carpet supplier.
We have used several Estate Agents in and around Uxbridge over the past 15 months. Gibbs Gilespie - particularly Mike Flowers and Clive Edwards - have given us an outstanding and consistent service.
We highly commend them for their enterpreneurial enthusiasm and support in what for us was a protracted and often stressful time
Tim & Anne Atkins
We just wanted to send you and your team our thanks for all your hard work on getting us moved. However, it was you who impressed us all those Saturdays ago when we decided to sell. We were extremely impressed with how you represented Gibbs Gillespie and your valuation.
You totally understood what our needs were and how you would work to achieve our aims. We knew instantly which estate agent we would be choosing! The others came nowhere near your level and you did not disappoint us. You called us up about Wyteleaf Close which you instinctively knew was the right choice for us following our brief. Luckily you manged to negotiate that for us while finding our buyer as well.
You have been such a star and a pleasure to deal with. You have conducted yourself in a friendly and professional manner and you made us feel as if you went that extra mile for us. We would not hesitate to recommend Gibbs Gillespie to others and in fact, have already done so!
We wish you further success at Gibbs Gillespie and hope they appreciate you as much as we have.
Pat Leite & Cliff Gilardoni
I wanted to send you an email to say a big Thank You to you and your team at Gibbs Gillespie for selling my great aunts bungalow at No 3 Field Way, Rickmansworth.
You and your team managed the sale in an extremely professional and competent manner. I was able to take your skilled advice, confidence and surety at each stage of the transaction and trusted that it would all go through. Which it did! It was quite a tough sale as my relative had lived in the property for over 70 years and was reluctant to move. I had made the right choice to work with Gibbs Gillespie and found you to be the best Estate Agents I have ever worked with - Well Done!
We would highly recommend you. Thank you again. My relative is now happily living down near her family in Dorset.
Wishing you continuing success.
With kind regards,
Susan Taylor & Margaret Smith
To all at Gibbs Gillespie (Rickmansworth)
Thank you very much for all your help with selling our house. You were all great and couldn't have been more helpful.
Bob & Wendy Dormer
Hi James and Paul
The purpose of this note is to give you feedback on two outstanding individuals in your organisation, namely Luke Allday and Danielle Gennard who handled our respective purchases.
Firstly Luke, what an excellent estate agent! With my background I was bound to be the harshest possible judge of the service provided. From Day 1 Luke presented himself as a professional and friendly individual. It was as matters became badly protracted that he single handedly steered all parties to achieve a near impossible deadline! His manner was always reassuring, confident and competent and his persistence and enthusiasm were unwavering after Carolyn’s upper chain broke and was eventually replaced. At that point his communication with the agents, solicitors and clients in the chain was relentless and assured until he made certain that all transactions exchanged contracts and completed on 28 October, the date previously set for the house sale and my own purchase. Luke did whatever was necessary, transporting people and documents wherever they needed to go. His extraordinary alertness at the last minute ensured that precious hours were saved. We will always be in his debt, his vigilance enabled both Carolyn and I to move on with our lives without the continued stress of moving house. This might sound over the top, frankly I haven’t done justice to Luke, his approach to estate agency is ‘as good as it gets’ in my experience. Exemplary.
Danielle did not have to contend with quite the same pressure but conducted viewings, negotiations and all other matters throughout with supreme professionalism and consideration. She is an excellent ambassador for Gibbs Gillespie and in my view epitomises the kind of person who you should be nurturing for a secure future. She exhibited the utmost integrity and demonstrated a clear understanding of the needs of, and indeed her responsibilities to, both the vendor and the buyer. Her judgement and approach were impeccable and the quality of her communication, which is after all what estate agency is all about, was outstanding.
I should add that various others at Ruislip Manor and Ruislip branches provided excellent service and it was good to have Lisa’s significant help in the latter stages.
Many thanks again to all concerned.
Dear Mr Gillespie
I am writing to you to express my gratitude to all your staff in Ruislip who helped us with the purchase of our home, 36 Woodstock Drive.
Danielle and Lee, in particular have been extremely helpful by assisting us in our search and in the process of purchasing the property. They are both professionals with great talent and excellent customer service experience. I wish them the best and I thank all the staff at Gibbs Gillespie.
All the best,
Dr Parvaneh Tavakoli
I instructed Gibbs Gillespie in the sale of my house back in May of this year.
After a tricky start, where what I believed to be totally unsuitable buyers were brought round for viewings, my belief in Gibbs was restored and I have been over the moon with the service I have received. I would like to provide some detail and feedback if I may.
From the moment the first time buyers came to view my property I knew Gibbs had got it right and we would sell it to them. This was after 3 months on the books of another (local) agency with very few viewings and no offers.
When an offer was made and accepted I believed, in my naivety, that the agents work was done and that they had done fairly well for a few weeks work. I did not realise how much I would come to rely on Gibbs, especially Mr Lee Betterton at the Ruislip office, to maintain my sanity and keep stress levels down.
It was a good while between acceptance of offer and exchange (3 months to the day) due to the buyers involvement in a Govt first time buyers scheme and the additional admin this entailed. I had never sold a property before and Lee's knowledge and regular communications were a godsend to me. He was calm when I was panicky and worked tirelessly liaising between myself, the buyers and 3 different solicitors.
I would really like to acknowledge my gratitude for the service provided and especially for Lee's assistance, reassurances, communications and general expertise in guiding a very worried novice through the process of selling my first house to an agreed deadline. I would not hesitate in recommending Gibbs Gillespie to friends and this is mainly due to Lee - I hope that his first class service is recognised in some way.
Dear Linzie and Fiona
Thank you for the friendly and helpful communication over the last 8 months. It was a pleasure dealing with you both and we would certainly use Gibbs Gillespie if we ever sell and recommend you.
Belinda & Stuart White
Dear Danielle, Lee and all the staff at Gibbs Gillespie (Ruislip)
A huge thank you from us to you for all your professional and excellent service and for your kind and affectionate help in finding us our beloved home.
Mr & Mrs Fazeli
This is to say a big 'Thank You' to you and all your team.
I very much appreciated the professionalism, patience and good humour with which you guided me through the sometimes bumpy ride that was selling my mother's house at 32 Park Road, Watford.
Please pass my thanks on to everyone involved.
To Fiona, Philip and all the team at Rickmansworth
Thank you for all your help and assistance with the purchase of Grenville Court.
A job well done!
Thank you for all your assistance and for that of your colleagues. Its been a pleasure dealing with you all throughout this extended process.
No doubt we will see each other again in Rickmansworth at some point.
Hi George (Ruislip Manor)
Just wanted to let you know that we have moved into the new house and have settled in well.
I would like to take this opportunity to thank you for all your services and support throughout my house hunting process. Interacting with you was very easy and you were always available to address questions and concerns. In lieu of your professionalism and commitment I would be happy to recommend Gibbs Gillespie to my family and friends. Overall it was a pleasure dealing with you and your colleagues.
Once again, thank you.
I recently purchased a property from yourselves, number 210 Woodlands Avenue. I have been meaning to email yourself for a while to comment on the service I received from your Ruislip Manor branch, in particular the agent Stephen Ryan.
To give you a background my wife and myself had been looking for a property for 2 years or so, on and off, we were close to purchasing one through one of your offices but things fell through. We were not happy with the way we were treated and dealt with by Gibbs and postponed our search for a property by 6 months or so as the situation put us off the idea for a while.
We resumed our search for a property and your offices had properties of interest to us but we were apprehensive of using Gibbs due to our previous experience. Despite this we arranged a property viewing and met up with Stephen Ryan on our first viewing. We explained our situation and our previous experience with Gibbs and he was apologetic on the company's behalf and assured us that there would not be a repeat of this and that he would personally take responsibility on finding a property on our behalf.
We met up with Stephen on numerous occasions viewing various properties at times which were convenient to us. As I work weekends and my wife works Mon - Fri he would meet the two of as at separate times to view the same property and he got to know our requirements and was spot on on all the properties he would show us. All were of interest and all ticked the boxes, we were unlucky on a couple as the budget did not stretch on certain instances.
Stephen pursued with us, he would be in regular contact even if he had nothing to show us and took it upon himself to help us in our search. We were looking at various properties with agents in the local area but it came to a point where we almost felt bad looking elsewhere when we were receiving such great service from Stephen.
He succeeded in finding us an ideal property which we completed on the 17th of June and we are looking forward to a fresh start in our new home.
I myself work in the retail sector and would be happy if all my staff had the manners, salesmanship, patience and persistence Stephen showed.
Both my wife and myself would like to say thanks to Gibbs and especially Stephen for finding our new home.
Vishal & Arti Shah
Dear Everyone who has worked towards the sale of my house
I am writing to express our appreciation of your work whilst our house has been on the market. I have found all the staff within the office very helpful and friendly to communicate with, especially Fiona, Philip, Linzie and Erica who have all worked very well together whilst organising viewings and dealing with offers. At one point I gave 21 days notice to Fiona, since my house had sold in the sole agency period, but am pleased I changed my mind and stayed with you.
Now we just have to cross our fingers that the sale goes through sucessfully with our buyer!
Just wanted to thank you and your team with regards to the sale of my property. A buyer was found within a week of the property going on the market and the sale went through very quickly and without any delays whatsoever.
Everyone at Gibbs have been very helpful and friendly, and throughout the process I was kept up to date with what was happening.
A special thank you to Philip, who was very polite and informative throughout and to Linzie for her professionalism whilst dealing with the sale.
Thank you once again.
I am writing to formally thank Gibbs Gillespie for acting as agents for the sale of my flat in Harrow. The sale completed on 29 July and I was absolutely delighted that we were able to hit the target date as planned.
Stephen Denton, your Sales & Marketing Manager, provided an excellent service throughout the marketing and sales process since March and was key to agreeing a fair sale price with the new owners which involved rengotiation of the sale price on two occasions until a mutually acceptable price was achieved, thereby allowing the sale to go ahead. I found Stephen to be an excellent and respectful communicator, keeping me regularly updated on events at all times. I commend him and feel sure that both his personal and professional qualities add significantly to the professionalism with the estate agency business.
I would like to wish Gibbs Gillespie every success in the future and look forward to working with you again, if the opportunity arises.
John F Chapman-Andrews
Thank you all for your help and service reagrding 148a Herga Road, it has been excellent.
I wish you all the best.
Andrew & Adriana
I am very grateful to you and your colleagues for your efforts in effecting a very smooth and rapid sale of our property. Despite the fact that we live 200 miles away, everything was made very easy for us by your efficient handling of the sale.
Many thanks for doing the job so well.
Can I say that I found both Lisa and Lee (Ruislip), in no particular order, were models for your industry in being practical, supportive, proactive and extremely professional and competent at all times throughout what turned out to be a more difficult sale than I ever imagined.
These comments come from one who has a deep distrust of estate agents and at times has had a reputation of being a complainer. The antics of many though not all estate agents in Croydon have been laughable in comparison to the service that you have given me. You guys have earned every penny you will get from this sale and you can quote me on that as the very highest praise on your website or wherever.
Dear Mr Gillespie
I am writing to say what a great help Clive Edwards and the rest of the Sales Team at Uxbridge have been to me, since deciding to sell the family home, that I have lived in since I was six months old.
After all the ups and downs that we have been through together, I finally Exchanged Contracts yesterday with completion set for tomorrow (Friday 21st July). I feel that they have become more than just the team that I instructed to sell my house; they have become good friends also. They have helped me out on many occasions i.e. from looking after my dog, when I couldn’t get the time of work for a survey to be carried out.
I would especially like to say a big thank you to Charlie, who brought the purchase of my property back round again on the Friday evening after he finished work and persuading them to up their offer by £5,000. It really was appreciated.
I would recommend them to anyone in the Uxbridge area looking to sell their property, as I cannot fault any one of the Uxbridge Sales Team.
I write to advise that the level of customer service that we have received from Tony King and Paul Fussey (Harrow) has been remarkable. They made the conveyance process very easy and smooth for us.
Just wanted to say a big thank you especially to Charlie (Uxbridge) for the exceptional service provided in the recent sale of my property. Not only did you manage to achieve a sale price £20,000 higher than we had been previously quoted by one of your major competitors, but it was sold on the first day of viewings. I felt that the both positive but honest approach that you have, gives both sellers and buyers the confidence to believe they are both getting a fair deal. Charlie was extremely supportive throughout the whole process. Without you we would not have been able to have purchased our dream home.......as we would have been £20,000 short of the asking price!
Many thanks and regards,
We are just writing to say a huge thank you to you and your team at Gibbs (Pinner) for selling our house in Rodney Gardens. We can't believe how quickly and smoothly it has all gone.
We realise that with us living abroad and with the house being rented out this was a bit trickier than normal. We really appreciate how helpful you have been and how well you have managed the process in our absence. Thank you for all the extra time and effort that you have put in to this.
All the best to you for the future.
Angela & Gerry Beaton
Dear Gibbs Gillespie (Pinner)
I would like to thank you all very much for all the work you did in helping me purchase the bungalow at 3 Eaton Gate.
J D Shaw
Just a word of thanks to you and Gibbs Gillespie, and especially Charlie Miller (Uxbridge), for selling the flat.
I was quite impressed with Charlie from day one. He gave me a precise estimation of time to 'get a final offer' and possible sale price on the first day I spoke to him, and he delivered. Good luck for the future.
Hope you are well. I just wanted to take this opportunity for the hard work you and your colleagues at Gibbs Gillespie (Ruislip) have done to facilitate our sale. I found your manner most polite and professional and when other people fell short you went the extra yard!
Based on our great experience we have even recommended you to one couple and one family in the area who will contact you soon if they haven't done so yet. Thanks once again to you and your entire team, for their patience and endless support, given the tight timelines at our end and a stress free sale.
I shall see you shortly - will be dropping the keys around 5pm or so.
Raman & Kamal
Last Wednesday we exchanged on the sale of our house which we had to get done by that day in order to ensure that the sale would go through. Meeting this deadline was challenging and if it was not for Clive Edwards (Uxbridge) micro-managing all parties involved, I am not sure we would have got there. Clive's determination and commitment has been invaluable and I would like to thank him for his support.
Just wanted to say a big thank you for all your assistance and help throughout the purchase of Heythrop Drive.
I found the service A1 and will recommend all your services.
Dear Lee, Danielle, Russell, Luke & colleagues
Thank you for providing such an excellent service in securing the sale of Myrtle Avenue.
Hi Fiona and Team
As promised just a note to say thanks for all the hard work and help in getting us to an exchange today on our new home. We're really excited at the propect and hope this now sees itself through smoothly. Throughout you and your team have been very professional and have given us sound advice.
Also you've all been very warm and friendly and helped us along on what has been a bit of a bumpy journey. Best of luck with the rest of the sales - am sure they will go like hot cakes!
Thanks again and now look forward to the keys!
All the best and have a good weekend,
Great to speak to you earlier and to have the good news!
Thank you so much for the intelligent and measured approach you brought to my flat sale. At times when it was a challenge I very much appreciated your steer and commitment to getting the best result for me.
I will of course recommend you when the opportunity arises.
Dear Mr Gillespie
My sale completed today, 14 February 2011 thanks to your efficient and hard-working team.
Clive Edwards(Uxbridge) responded to our initial request for an idea of the likely selling price promptly and professionally. He was confident that we could achieve a figure over £20,000 more than other estimates we had been given. He discussed the possible sale with me in a helpful, informative and unpressured way.
And when we asked Gibbs Gillespie to market and sell the property for us, Cory McNally negotiated on our behalf with clients and achieved, more or less, our asking price.
Please pass on our thanks to both Clive and Cory.
I just wanted to say thank you very much for all your help in my search for my first home; your help was invaluable.
I was kept up to date by yourself with all the latest properties for sale some of which I was visiting the same day they went on sale.
Throughout my search I always found yourself and the team very helpful and knowledgeable and would like to take this opportunity to wish you all the best for a successful year.
Thanks for all your hard work and support over the last 6 months, it was really appreciated. We have decided to withdraw our property from the market and look at alternatives for now. Both you and Amir have been fantastic and we wish you well for the future. The heating has now been fixed (thankfully)!
All the best,
I would like to say a big 'thank you' to Lee in your Ruislip Sales office for the excellent service and help he gave to me and my daughter throughout the sale of my bungalow and during the bad weather as well.
Many thanks to you and all the team at the Rickmansworth office for your friendly and thoroughly professional service while selling our house. We particularly appreciated the excellent advice you gave us in terms of how best to present our property. Everyone in the team gave us fast and informative feedback after each viewing.
Thanks for helping us to find the right house to buy too!
Mary & Trevor Alderson
I know it's been a month already but I really wanted to say thank you for the part you played in helping us find our new home.
Your a lovely person and I pray God's best in all you do.
Firstly Happy New Year once again – I’m sure by the end of business tomorrow this will all be forgotten, but I couldn’t email today without writing that!
Just a quick line to say many thanks indeed for your help and support in the buying (and very nearly selling!) process over the last few months. It goes without saying that moving home can be incredibly stressful and when we add that particular rollercoaster to having a new addition in the family it has felt at times like things would never come together....
That said, I have to say it has been a pleasure to deal with Gibbs Gillespie (Rickmansworth) – the professional approach that has been taken all the way through the process has been spot on and the assistance and advise that you gave me when our buyer through another agent fell through was second to none. The positive approach of your staff has certainly made the journey an easier one – I would have no hesitation in recommending you in the future.
Thank you again.
Dear Amir, Steve and the team at Gibbs Gillespie (Harrow)
Thank you very much for your sensible and professional approach in helping me out buying my first property.
Your support and your communication was excellent.
The team at Gibbs Gillespie managed to make a stressful process go very smoothly. As I was buying and selling a property through them I was able to see both sides of the process. The Rickmansworth team were always in regular contact making sure I was informed and up to date with any developments. Their experience also came into to great effect during a couple of stages of the contractual negotiations, without which, our dream move may not have happened.
I have absolutely no hesitation in recommending Gibbs Gillespie to anyone thinking of selling their home and they will definitely be the first agent I would approach when the time to sell comes again. They simply get the job done quickly, efficiently and (most importantly) in a highly professional manner.
Thanks again to everyone at Gibbs Gillespie for the excellent service.
Dear Fiona and all at the Rickmansworth office,
My husband and I would just like to thank you for your input and attention to detail in the sale of our property.
You found a buyer for us extremely quickly at at the right price, which we appreciate.
We would also like to thank Philip in particular for his friendliness and courtesy both on the phone and in person when showing people around our house.
If ever we moved again we certainly would come to you and we would recommend you to friends and family.
Many thanks once again,
Mr & Mrs Curnow
My wife and I would like to pass on a huge thanks to the staff at the Ruislip office in the manner of the sale of our house. Under quite a stressful time for us the professionalism from the initial meeting with Stephen Hyams where he promoted the track record of Gibbs Gillespie in selling houses, the very encouraging write up of the house on the literature and the efficiency and considerate timing of the few viewings that were needed to sell the house all worked for a speedy buyer.
We would like to mention two people who without their support the whole process would have been completely unimaginable. Garry Morrissey and Luke Heywood, for the hard work that they put in in sorting out the details and the overall handling of the buyer and the chain in which he was involved.
Although we are now leaving the jurisdiction of Gibbs Gillespie we wanted to pass on our thanks and have already recommended the company to people who are looking at selling their houses in the area.
Carol & Darren Newstead
I just wanted to congratulate you and your team at Rickmansworth for the excellent service you have provided in marketing my flat. From the start I was very impressed by the thorough and professional valuation advice that Tim gave on our first meeting, through to the high quality of the sales brochure and the number of viewings that were quickly arranged. Feedback concerning viewings and offers were comprehensive, and I achieved my target sale price.
Due to this service I decided to sell another flat with yourselves and again I was extremely happy with the service provided, especially as this time a sale was agreed in less than a week.
I would definitely have no hesitation in recommending your service to others.
Excellent. Every single person I have spoken to at Gibbs Gillespie has been courteous, helpful and professional; furthermore they have been personable in a way that I have not previously experienced with any other agency. I should also add that I was highly impressed with how everyone I spoke with knew the exact details of the transaction and what stage it was at. Always happy to help and arrange further viewings of the development I was buying and answer the many questions I had as well as knowledge and advise on the local area and housing markets. I would come back to Fiona and the team at Gibbs Gillespie Rickmansworth for all future sales and rental requirements.
We have been delighted with the support that Gibbs Gillespie (Rickmansworth) have provided us with over the past 8 weeks when selling and buying our home. Tim Gerrard was our first contact who provided us with an honest and realistic assessment of the property and enough confidence to proceed with Gibbs Gillespie as a manager of the process.
Within 4 days they were able to provide us with a buyer who offered us the full asking price for our property. They were also able to provide us with the property that suited our needs and ensured the tricky expectations of the whole chain were met to allow us to exchange on the same day. Fiona Lewis and Linzie Howland have worked tirelessly to ensure we have always had the access to property when it has suited us and that we were 100% happy with our purchase prior to moving in.
I have been very impressed with the level of commitment shown by the whole Rickmansworth team and can assure anyone looking to buy or sell their home that they are in capable and safe hands with this very professional organisation.
Just wanted to thank you and your staff for all your help on the sale of our flat for the second time round and the purchase of our new home. Everyone has been so helpful and professional during the 2 years we've dealt with your office.
We were 100% satisfied with the service from everyone at Gibbs Gillespie and compared to previous experiences with other estate agents, we would definitely not hesitate to use your company again and would recommend Gibbs Gillespie to all our family and friends in the future.
Once again, thank you so much.
Mel & Pete
I am writing to thank you and all the staff at Gibbs Gillespie for your assistance in selling my property and for making the process as painless as possible.
I was kept informed regularly throughout and was very impressed with the service, so I would gladly recommend Gibbs Gillespie.
I just had to write and say many, many thanks to you and your team for the wonderful, professional service you have given me whilst selling the property that I originally purchased from you. You and your team have unfailingly provided me with a friendly, positive service and have been a tower of support during the past few months.
Thank you so much for bringing round so many viewers I actually lost count! I never got the feeling that any of the team were bored with showing prospective buyers around and everyone always turned up at the time they said they would. To receive feedback from every one of the viewings was extremely helpful.
I was so impressed that every phone call I made or email I sent to your office was speedily and efficiently dealt with.
I would like to thank you personally Fiona for all your help when I had problems with the conveyancing firm that I used for this sale. This was above and beyond the call of duty.
I felt totally supported every step of the way during the whole process of selling and buying and will most certainly engage the services of Gibbs Gillespie should I consider selling again.
Please also can you pass on my heartfelt gratitude to Christina Gough for all her help with the fraught process of getting my mortgage after Santander had made a big mess up. She couldn't have been more helpful.
Very kind regards,
I am writing to extend my thanks for the friendly and professional service provided by Luke Allday in your Ruislip Manor office. I decided to sell my property through Gibbs Gillespie due to its good local reputation. Throughout the sale, Luke was always in contact and provided me with regular feedback and this led to a successful completion last week.
I would definitely recommend your company and I think that in Luke you have a first class employee of whom you should be proud.
We are all moved and settled here is Somerset and I wanted to drop you a note to thank you for everything. You and Fiona have been brilliant and we would thoroughly recommend you to any contacts of ours who are looking to move in the future.
Thank you once again.
We wanted to say a big thank you to all the team at Gibbs Gillespie (Uxbridge)!
We’ve exchanged contracts last week and waiting to complete on Friday.
Charlie was very helpful at all times, very professional, negotiating on our behalf both with buyer and Turbervilles, and we cannot tell you how pleased we are for the services provided by your company, we will recommend you to anyone requiring agency services!
Julian & Maria
I am pleased to say that the service provided by Gibbs Gillespie (Rickmansworth) has been second to none during the sale of our house. The service has been consistently very good right from the outset to completion. The team which I dealt with, namely Linzie, Fiona and Maria has always been professional but more importantly approachable and considerate, which is exactly what is required at a time like this. They do what they say they will do, and it's done effectively and efficiently.
With best regards,
I just wanted to thank you for the professional service I received while you were selling my property.
After having bought and sold through you on previous occasions, I was once again very impressed at the service I received from the whole team in Rickmansworth.
If I was to buy or sell again, I would have no hesitation in coming back to Gibbs Gillespie or recommending the company to others.
I found your service efficient and professional and I would be happy to recommend you to prospective buyers and sellers.
Thank you Fiona and your excellent team, for your excellent service in selling us our perfect home. We were very impressed from the moment we got a call to say the house had just come onto the market, and on viewing it the next day being shown round very professionally by Tim. Thank you also for always being helpful and friendly on the phone. You have always kept up the communication with us right up to the exchange, and we now look forward to completion! Well done!
Lisa and Paul Bevis
Deciding to move last year I chose Gibbs Gillespie to act as my agents in the selling of my property. Fiona from your Rickmansworth branch came, valued and marketed my property.
Over the years I have met and dealt with various estate agents and heard other peoples stories regarding their experiences with agents, some of them horror stories!
I must congratulate you on your staff at the Rickmansworth branch and also Anthony at Ruislip Manor.
What people project from themselves in meeting others is their best advertisement and people do not forget their encounter. Fiona was absolutley professional, courteous, reassuring, compassionate (a rare quality in business) and nothing was too much trouble.
As you can appreciate moving is very stressful yet Fiona and her team put me at ease and explained everything. Throughout the whole selling process and purchase of my new property all was in order.
Your staff will reflect you and what you stand for and good staff are very difficult to find. They are obviously loyal to your partnership and I hope you reward them for their dedication, effort and energy they put in.
I always believe you reap what you sow and one's life can change on the turn of a sixpence. If I had the team you have working for you, I would not want to lose them.
It has been a refreshing experience and I will certainly recommend Gibbs Gillespie to all those that I know and continue to meet on my journey.
Rev Linda Chant
I requested your contact details as I felt I had to let you know that the sale of our house would not have occurred without the huge support of Luke Allday. The house was sold in February within 4 weeks of being on the market and we were on track to exchange on 24 March. It was Luke who brought it to our attention that the buyer was not moving forward ... 2 days later Luke arranged to show the house to new buyers and within 2 days the house was sold. Our solicitor was so inept that Luke chased them every day until we finally exchanged contracts yesterday.
I really can't praise Luke enough for his professionalism shown at all times. I have passed his details onto other people I know in the area that are looking to move. Luke is a huge asset to Gibbs Gillespie and I would be very grateful if you could pass our sincere thanks on to him.
Just a quick note to say thank you for all your help and support in selling my property. I was paricularly impressed with how quickly the house was sold (within 9 days!) especially since we are working in such tough times.
Your help and support throughout the process has made our lives very easy and we are over the moon that the property completed successfully last Thursday.
I would have no hesitation in recommending your estate agency for any future sales.
Last summer I decided to sell my maisonnette and after a visit from your Ruislip Manor branch manager, Luke Allday, which was very informative and thorough, I decided to instruct Gibbs Gillespie to market my property. Instantly I was called by members of the team with regards to the organisation of numerous viewings. In every instance, the member of the team I dealt with was always professional and friendly. Following each viewing, I would always receive a call to provide me with feedback. The team were always very honest and ensured I was updated at all times.
I was then lucky enough to get a buyer after a few weeks. Luke provided me with details of a solicitor and advised me of the process, because this was the first time I was selling a property. Throughout the sale he kept in regular contact and whenever there were any issues, he would inform me instantly. I did not have very much liaison with my solicitor but because of the excellent service I received from Luke this did not prove to be a problem.
At the point of exchange I then encountered a problem with my buyer and it looked like the sale was going to fall through. Luke contacted my buyer and managed to organise a resolution that would enable the sale to proceed. However, at this stage there was no certainty that the buyer would see the sale through, so the team re-marketed my property. Even though the team were aware that there was a chance my sale may still go ahead, they showed no signs of complacency and continued to organise numerous viewings and their effort did not falter.
Luckily the issues were resolved and my buyer agreed to proceed. Luke and George constantly pushed the solicitors for both parties and ensured that a completion date was agreed.
I wanted to contact you to make you aware of the fantastic team you have working at the Ruislip Manor branch; every one of the team was a pleasure to deal with. I would have no hesitation in recommending Gibbs Gillespie as a result of my dealings with the Ruislip Manor branch and I will also ensure I register with your company when I start my search for a new home.
I would like to thank the whole team for all their hard work and I hope that their efficient, hardworking and professional conduct will not go unrecognised.
I wanted to put in writing my thanks to you and your team in attempting to sell our home. As you know from our discussion on Saturday, Julie and I have decided to withdraw our house from the market.
Our house has been on the market for a year now, initially with Hamptons and then for a short period with Taylors. It was not until we instructed Gibbs Gillespie did we feel our house was going to sell. Your quality of marketing and sales details were definitely superior and gave us significantly more confidence in the prospects of our house selling. The efforts of you and your team bought about many more viewings and prospective purchasers.
Thank you for understanding our decision at this time but rest assured when we decide to return to the market our undoubted first choice for Sole Agency will be Gibbs Gillespie.
Thank you once again to yourself, Linzie, Maria, Tim and Emma for all your efforts.
I would just like to take this opportunity to thank you very much for all your efforts to ensure a quick sale on the above property. Your service was highly professional and organised and you took away all the usual pressure when trying to sell a property.
Many thanks again.
A big THANK YOU to all of you for helping me to sell my house in what has been a difficult time to buy and sell. Although it was a certain person's blue eyes that drew me in, it was your continued dedication, friendliness and professionalism that kept me with Gibbs Gillespie, Rickmansworth!
I would like to thank everyone at the Rickmansworth branch for all your help and advice and for pushing this through so swiftly and positively whilst looking after my needs as a buyer at the same time. I will definitely in the future when the time has come be in contact again to make my next move.
Best regards as always,
I am writing to tell you about the fantastic service I received when I sold my property in Clarkfield with your Rickmansworth branch last month.
The initial contact was made by Edward and he was very professional and did not come across as a saleperson (like some other agents). I was then looked after by Linzie and Maria and they were just superb. Both extremely friendly and they were always phoning me with updates and keeping me informed of any developments.
Once the offer had been made and accepted, I was called by your conveyancing team (within 30 minutes of us accepting the offer) which was fantastic! During the 8 weeks leading up to our move, Fiona was a rock. She kept me calm when things were getting a little stressful and she would answer any questions or concerns I had.
Your staff are a fantastic advert to your company, especially Fiona, Linzie and Maria. They are all very personable and work in a completely different way to other agents that I have dealt with. Your Rickmansworth team are a real asset and I would recommend your company to anyone and will do so!
Following our telephone discussion today, I am writing to let you know I will be withdrawing my property from the market. Please kindly take this letter as 2 months notice of withdrawal of sale from Gibbs Gillespie as stated in our agreement.
I realise this will come as a surprise to you and believe me the only reason is due to the awful downturn in the economy and I don't want the house sitting on the market too long. As you originally said to me, there's roughly a 6 week window of opportunity to sell houses in September and then the market slows down. This notice today should take us well past that window.
I will remain loyal to yourself and Gibbs Gillespie and when the market picks up I will be contacting you, this will more than likely be at the beginning of Spring 2009. I have no other interest in any other estate agents. When our contract expires, should anyone come to you looking for a house in my area and price range, please feel free to contact me.
I would like to thank you for the professional manner in which you have conducted yourself on behalf of your company and representing me. I have been so impressed and extremely happy with you.
Just a brieft note to tell you that Luke Allday and his team at Ruislip Manor handled the sale of a property I have owned in Ruislip for some years. My experience of Luke and his staff was absolutely first rate.
I met with 4 estate agents before choosing your company and was I right in selecting Gibbs Gillespie! Luke in particular has done an outstanding job for me and is certainly in my opinion a tremendous asset to your company. He works under his own initiative and with a great proactive and very helpful approach. Also worth noting that in his absence his colleagues were always extremely poite and helpful and it was a great pleasure dealing with these guys in what now are very difficult times. Full marks to Gibbs Gillespie for picking and training first class people.
I am still working fulltime at the age of 65 and I can certainly recognise talent when I see it.
Very best wishes to you and all your team,
I am writing to thank you for the excellent service we received in the sale of our property from your Rickmansworth office. The service we received from your team from the initial valuation through to exchange of contracts was professional, friendly and helpful at all times.
There were numerous unforeseen problems along the way (largely at the bottom end of the chain) and the way your team dealt with these exceeded our expectations. In particular, Fiona was proactive and informative of any problems that arose and willingly took responsibility to resolve these problems and inform us at every stage.
Gibbs Gillespie provided us with an exceptional service and we will certainly be recommending you to family and friends in the area as a result of the service we received. May we take this opportunity to wish you every luck in your recent move to Rickmansworth and for the future.
Mr & Mrs Taylor
I would like to thank Gibbs Gillespie for all their assistance in the sale of my flat.
In paritcular, I would like to thank Fiona Lewis and her team at the Rickmansworth branch whose efficiency was greatly appreciated. As I now live in Cornwall, it hasn't always been easy for me to get up to London at short notice and they were able to read my electricity meter and forward the readings to me which was a great help.
The purchasers proved fairly difficult at times and I know Fiona experienced some difficulties in receiving responses from them, however her dogged determination and persistence finally paid off!
Today we exchanged contracts on our house in Croxely Green, sold through your Rickmansworth office. I am writing to you because I wish you to know that your Rickmansworth staff, Fiona and Edward in particular, have been outstanding in their service and support during the sale.
It began very promisingly in December with a buyer almost immediately the house went on the market, and although that did fall through after 3 weeks, Edward found another buyer in two days. Unfortunately the following 2 months revelaed that some people and agents lower in the chain's sequence behaved less than honourably and caused a protracted and difficult time to follow.
Throughout this stressful and difficult time, Fiona constantly worked on our behalf to pursue the sale with a professional and personally supportive attitude. Ultimately her tenacity and vigilance revealed an undeclared sale by someone lower in the chain was being offered through another of your offices. As soon as Fiona knew about this sale she co-ordinated all the information and informed us daily of the situation, susequently leading to our sale.
I believe without this professional regard for our interests we may have been delayed even further or lost our house in Dorset. Please be assured we will make it known to neighbours, friends and colleagues that the service your company has given us was excellent, and we would recommend the friendly, open and professional staff you employ at Rickmansworth to anyone selling their home.