Client Testimonials - Residential Lettings

Hi Mathew,

Just a quick note to say a big thank you to the team – your professional and very helpful approach ensured we were able to move into our new home just in time for the New Year celebrations. The girls (including mother in-law) love the house and we are all looking forward to summer.

We’ve become huge fans and intend to use Gibbs Gillespie for all our lettings/sales related transactions in the future.

Wishing you all a Happy New Year.

Regards,

Hi Barny

Regarding the service you provided, we can only thank you for the professional and expedient way you handled this for us. Between viewing and moving in, I think it was less than 3 weeks which was very impressive. Your personable manner and organization made parting with the cash all the easier and Gibb's should consider you a valuable asset!

Many thanks for all your help.

Dear Paul

Not only at Joseph’s behest but also stirred by a bursting heart, I would like to add my two-penneth of honeyed smarm to your already bulging sack of sycophantic fan-mail. But seriously, folks and poetic license apart...

For several years I have suffered abysmal service, broken promises and “Sorry, but’s” from one of the nation’s biggest and most respected letting agents. Then by a stroke of good fortune, in May this year I stumbled upon Gibbs Gillespie in Rickmansworth. Faced with another change of tenant and amid said most respecter’s doom struck mutterings about the funeral of the UK lettings market, I braved the ton of paperwork to convince myself that it was worth another try and to give your firm a shot at the title.

Oh happy day. Within 24 hours of the previous tenant’s departure and lacklustre tongue-clicking by the apology for a checkout clerk, Gibbs Gillespie (apparent winners of every property prize going since the dawn of time) swept in like a cavalry to the rescue, cameras a-snapping, and had my property on the market and phones ringing up and down the land. Within another 24 hours Gibbs Gillespie (apparent winners of every property prize going since the dawn of time) had netted me the perfect tenants at a very fair rent for both sides. Amazing work, guys.

So far it has not yet ended in tears, and shows no signs of doing so. From the word go, Gibbs Gillespie (apparent winners etc.) hit the ground running and have jumped on every little bleat and whimper from their pernickety new landlord with alacrity, enthusiasm and buckets of tolerance.

My thanks go out to big boss David (who suffered the first blast of culture shock when confronted with the German way of doing business), to movers-and-shakers Joseph and Barney (who had just ten days to turn a Bosnian refugee camp into something you could market in Belgravia - well done, lads), and last but not least to my property manager Nikki (who now holds the broom and wonders if it was worth the orchid ...). Oh yes, and thank you to my tenants, A and S, who had to move in while it all went on and can still manage a wan smile when I pull into their driveway.

Keep it up, guys, you’re worth every one of those property prizes!

Sincerely

Dear Sirs
 
I am writing in regards to the recent experience with Gibbs Gillespie. I secured a property (29 Coleridge Drive, Eastcote) with Chloe Reynolds at the Ruislip Lettings Office. Shockingly at the last minute on 16 November 2011 the Landlord pulled out of the deal 12 hours before we were due to receive the keys to the property. As you can imagine this was catastrophic as we had movers booked, utilities transferred into my name and furniture deliveries as well as many other medical and personal items to be delivered to property we were supposed to be moving into. I had the mammoth task of reversing all the above. 

On the 17th I contacted Pinner Lettings and explained the situation to Jack Carrol, who immediately booked and allowed me to view 2 properties. One of which we secured with him and are moving into on the19th November. 

I understand the situation was very misfortunate and frustrating, however I have taken the time to highlight how attentive, professional and wonderful Chloe Reynolds has been throughout this process. She is a true asset to Gibbs Gillespie. I would also like to applaud Jack Carrol and Anand Popat for their immense hard work in processing cleaning teams, paperwork and our move within 48 hours. Between Chloe, Anand and Jack they all managed to transfer funds, complete paperwork and submit all the details from one office to another in outstanding speed. Without them we would have had to book into a hotel room.

In a world where only complaints are highlighted, I felt the need to address how outstanding your team has been on this occasion and delivering excellent service during a crisis situation. 

I am very thankful to Anand, Jack and Chloe for their excellent work and will highly recommend them both in the near future. 

Kind regards,

Dear Paul

I would just like to take the opportunity to thank Joseph and the Rickmansworth team for doing such a great job marketing and renting out my flat. It went to the first couple to view the property and so far they are great tenants. They are really nice people which makes renting my home to them a peaceful decision. The team made it really easy to prepare everything for rental and made this a great and easy experience. I would recommend Gibbs Gillespie to anyone looking to rent their property based on the service I have received.

Please pass on my thanks to the team.

Regards,

Hi Stephen

We are now all signed up and my overseas member of staff is moved in. The flat is excellent - very well presented and ideally suited for our needs.

I just wanted to let you know that the whole process and experience dealing with your company was simple, painless, efficient and verging on the pleasant! 

A special commendation should go to Holly (Uxbridge) - she is efficient, confident and a very pleasant young lady. I would be happy to have her as part of my team.

I would be grateful if you would let my comments be known to whoever should know.

Thanks and regards,

Alan Piper 

Dear Sirs

I have rented a property via your office in Uxbridge and move in tomorrow. Ricky showed me the property originally and has given me a top class service throughout from when I first saw the property up to now.

Moving home is very stressful and Ricky has certainly made it the easiest, non stressful move that I have dealt with.

I would certainly have no hesitation in recommending (and I have, to a friend who will be looking in the new year to move) your office details in Uxbridge, and given her Ricky’s full details to deal directly with him.

Ricky’s service is top class and he is obviously an asset to your company.

Many thanks,

Dear Sirs

I recently moved to Rickmansworth and wanted to thank you for the good service provided by the team at the Rickmansworth office, and especially Joseph Mule, who showed me around the flat I ended up renting. He was always polite and ready to help in any way he could with providing information about the area (with which I was completely unfamiliar) and the flat itself. 

He was also very patient as I stood in the flat and dithered for ages about whether or not it was right place for me! I moved in two weeks ago and have found that his advice was sound and that I'm very happy with both the flat and the area. 

Regards,

I just want to say a big thank you to Joseph and the rest of the Gibbs Gillespie team in Rickmansworth.

Joseph has been amazing from start to finish, always on top of things, always available to speak to, prompt at replying and very friendly and approachable. All these things make a big difference and go a long way. I would definitely recommend Joseph and Gibbs Gillespie to anybody I know looking to buy or rent, and when we look to buy in the future I'd come to Gibbs Gillespie first. 

Regards,

Dear Paul

When we started to look for a place for Jurgen to stay it was rather stressful as we were coming from Ireland and unsure of the procedures in England. I must say that Mark and Zia (Harrow) were extremely helpful and courteous from the outset. It was quite complicated with the referencing etc which we were unaware of and therefore not sure what to do. Mark organised everything extremely quickly and efficiently to make it as easy for us as possible and we are very grateful for all his help and expertise. We are also delighted that the agency are managing the property should there be any problems and indeed they were quick to sort out an initial problem with plumbing.

The agency rightly deserves the awards it has achieved and we are very impressed with the help we received. As Jurgen will be there for three years we will probably need more help with renting and if we ever decide to purchase somewhere in England we would be very happy to call upon Gibbs Gillespie again and would have no hesitation in recommending the agency to others.

Thank you for a great service.

Kevin and I just wanted to let you know how pleased we are with the service received so far from your Rickmansworth branch, especially from Joe who managed to find us the most perfect flat!! This is our first flat together and we can only hope that all future dealings are as easy and stress free as this one!

Joe without fail, gets back to us in a timely fashion, and has showed himself to be approachable, friendly and knowledgeable. He has a positive attitude and I would have no hesitation in recommending him and your agency to others. As a manager I feel good service by an employee should be recognised, so I hope that you are able to pass this feedback on.

Thanks again!

Dear Mark and Ashley

I am writing to thank you both for everything you have done regarding the termination of my lease. You have both been extremely helpful and efficient in dealing with all aspects of the termination. 

I really appreciate it. It's wonderful to know that there are polite and respectful people willing to take the time to make sure a job is done well. 

I wish you all the very best.

Again, a big thank you.

Dear David

I trust that you and family are well. 

I wanted to provide some feedback on Joseph Mule. We have been very pleased with the service received from him. He, without fail, gets back to you if you leave a message for him, a basic quality seldom found in many professionals these days. 

He is very approachable and we find his manner of dealing with us very friendly. He has a positive attitude and understands the anxiety that first time landlords living abroad feel. I would have no hesitation in recommending him and your agency to others. 

Best regards,

Dear Mr Gillespie

A few months ago we decided to rent out property in Rickmansworth. We used another agent in the area who had very limited success and the material fact that they could not find a suitable tenant.

We then made contact with your Rickmansworth office and was met the same day by a Joseph Mule who showed himself to be polite and knowledgeable and assured us he would find us the right tenant which after a few viewing he did.

The reason for the email is to say thank you for the service you have provided to us and I wish to point out that you have employed a worthy member of staff who would be an asset to any team or any business and feel that you yourself need to be made aware of this as well as his line manager. 

As a company director I feel good service by an employee should be recognised and I hope you feel the same and are willing to pass our message of thanks on.

We are planning on a long term rental and we would now only consider Gibbs Gillespie as our agent and would gladly recommend your company to anyone and this is mainly because of the service provided to us by Joseph Mule.

Kind regards,

Dear Paul

I just wanted to let you know how pleased we are with the service received from your Rickmansworth branch, especially from David.

He came out to visit us on short notice and I decided to place my property with yourselves purely because of his pleasant manner in dealing with us. He answered all of our questions and maintained a professional attitude throughout the transaction.

I had asked Savills for a visit as I was thinking of utilizing their services however on meeting their representative I did not feel comfortable with their attitude. David on the other hand is an asset to your company, a great guy who provided me the confidence that I could trust my house with yourselves. 

Best regards,

Hello Paul & David

I just thougth I would drop you a line to say I am very pleased that my flat has been let out again within a short space of time.

Joseph looked after the rental of my property. He always made a point of updating me with client feedback and advised me if there was anything I needed to do to the property. It always makes life so much easier having someone friendly and approachable to deal with.

So thank you ever so much, I will always recommend the branch to my friends and work colleagues if they ever want to rent or buy a property from you.

Best wishes,

On becoming a landlord for the first time last year, I cannot praise Gibbs Gillespie (Rickmansworth) highly enough for all the assistance they gave me. They were with me every step of the way, offering advice, assistance and helpful suggestions to successfully letting my property. Being a ‘rookie’, I called them from time to time, with what must have seemed daft questions, but they always made time for me and answered my queries. Within days of marketing my property, they found a suitable tenant and advised me how to do a professional check-in. At the end of the tenancy, once again they were there to help me with the check-out and when asked, provided the name of a company to do an end of tenancy clean, which I have to say was excellent.

To find a suitable new tenant took a little while, but during the process they kept me informed of developments on a daily basis, so much so, that they feel like old friends now, although they always maintained a professional approach. They have now managed to find me an A* tenant. I would never consider using anyone else whilst they maintain such a high standard.

My sincere thanks to David, Joe and Barny.

Dear Mathew

I first used Gibbs – Gillespie when I was putting my flat on the market after previous Estate Agents I had used didn’t live up to expectations. Since day one I knew I had found a ‘great’ Estate Agent and wouldn’t hesitate to use them again or recommend them to others.

Within one week of me going into them they had my flat advertised and were busy arranging viewings. Not long after they soon found a prospective tenant (for the agreed price per current month) who within one week of my old tenant moving out the new one will be moving in. 

Everything was professional and efficient in the way they handled me as a new client to my flat, the marketing and to the new tenant, they gave me advice on the tenancy laws and conditions and agreed to do a full inventory with the new tenant on their moving day.

The biggest thing for me was that from the beginning I felt I could trust them, which is a rare thing with Estate Agents. If I had been dealing with one colleague and they happened to not be in the office that day another other staff member could pick up from where they had left off and knew everything about the flat I was advertising with them and whom I was, this is a truly good service to offer. 

All the staff I dealt with were knowledgeable, professional at all times and gave good advice, even assisted me in recommending a cleaning company they use and within 30 minutes someone from that company had called me and arranged a date, the whole experience was easy, simple and straight forward.

Thank you and many kind regards,

Dear Mr Gibbs and Mr Gillespie

I just wanted to say thank you for the service your lettings team provided us with regard to our recent letting.

In particular, we chose to use the Gibbs Lettings dept as Anand Popat came across as such an honest, experienced and polite professional. He went over and above his job and came out to view the property on a Sunday that he wasn't due to work and visited our home with all the paper work for our convenience.

Once a tenant had been found Matthew Marchant expedited the process and our property was let within 48hours - what a great turn around time! We also found Matt to be amiable and he provided us invaluable advice about the tenancy.

So many thanks to both Matt and Anand!

Dear David

Just thought that we would wing you a short note to thank you for the professionalism that we have always received from your Rickmansworth office.
 
It is a pleasure to deal with the team there but Joe in particular deserves our praise. Nothing seems too much trouble for him and most importantly he delivers on his promise. 

Well done and thanks!

Kind regards,

Dear Kathy

Moving away from Gibbs, now we see how good a company you guys are! Our current Estate Agents are no way as good as Gibbs.

Kind regards,

Hello Chloe

We truly appreciate the care and service you have provided to us. We will be most happy to recommend Gibbs Gillespie to any other US military personnel arriving in the future.

Kind regards,

Dear Matthew

I must state I have been impressed with you and your property management team, especially Nicola, over the past couple of years. There has definitely been an upturn in service provided!
 
Regards,

Hi Chloe 

David & I would also like to say a big THANK YOU - you have been the best Letting Agents we've dealt with, and we've rung around dozens of companies across West London during the last 8 weeks. As you know, we've tried to get viewings at countless properties without much success and have only managed to view 4, as everywhere else we rang about had already been Let. 

But since calling Gibbs Gillespie just last week, you & Mark have both been incredibly helpful & you've answered my questions & e-mailed me with details of new suitable properties & followed up and just been incredibly helpful. I'm sure all letting agencies are very busy at the moment, because of the current market, but you guys went the extra mile and we are just so relieved that we've been able to find the right flat with your agency. 

Thanks again for being so brilliant & please do pass on my thanks to Mark as well.

Best wishes,

Dear Mark

Hope you are well. Firstly I want to thank you and Ashley for being so professional and helpful in this process of helping us find the right tenants! You have been brilliant and have kept us informed from time to time. Being so far away from the property often sets us worrying- but the fact that you are involved has helped us calm down.

Many thanks once again for all your help!

Cheers,

Just wanted to take a moment to pass on my thanks for the wonderful service provided by both Joseph and Barny at your Rickmansworth office.

My girlfriend and I recently let an apartment in Wharf Way, Hunton Bridge through you and I have to say that from end to end the whole process was seamless and as stress free as a move can be thanks to the help of your chaps in the office. Throughout the process Joseph kept us up to speed with developments through regular contact and that certainly prevented any anxieties we had about the move and what we had to get done! More so I have to say the friendliness of both Joseph and Barny, as well as their professionalism, was second to none! 

All in all a great service and I will have no doubt recommending you to my friends and family. I also look forward to using you again myself... but hopefully not too soon as we absolutely love our new home!

Many thanks again to all that helped with our move and especially Joseph/Barny.

Best regards,

Dear Sirs

Thank you for letting my flat in South Harrow.  Everything went smoothly and there were no problems.

I would like to thank Mark Lander for all his help and patience in the time it has taken to rent. I have used your firm for the last 10 years and will always recommend you to family and friends when they want to rent and sell.

Yours faithfully,

Dear Matthew

We are now unpacked and well settled in at Nightingale Close and I wanted to drop you a line to thank you for the excellent service which you and your team provided to us in the run up to the commencement of our tenancy. Your integrity, professionalism and responsiveness were of a very high standard and this was a major factor in helping us to find the right property for us.

I hope that business continues to go well and look forward to speaking soon.

Best wishes,

I would like to send my thanks to Gibbs Gillespie (Rickmansworth) for finding me the right property to rent.

My thanks go especially to Joseph Mule who provided a very professional service.

I would not hesitate to recommend him to anyone.

Regards,

Thank you all at Pinner Lettings for your assistance and attention to my rental period in particular Matthew who kindly helped me move within about three days. After being in the same house for 33 years, Matthew was particularly helpful and made the process extremely easy at a fractious time for me personally. 

Kind regards,

Dear Mark

I would be grateful if you could pass my thanks onto Ashley and your team for dealing with the rental of Silver Close.

It was a pleasure dealing with all of you, especially after what we had previously been through.

Thanks again for your professionalism and approachable manner. I look forward to doing business with you all again.

Kind regards,

Dear Matthew, Daniel & Team

Just a short note to say thank you very much for all your assistance before, during and after our rental of the flat.

You were very helpful and made the experience very easy and smooth.

I will definitely be using your services again and would recommend you to anyone looking to rent.

Many thanks again,

Hi Ricky

I had some time after a crazy week and I wanted to thank you for all the help which you had extended towards me. I got this email from my landlord at the last moment and my schedule was not permitting me a lot of time to change and to shift.

Hence, I took this particularly unpleasant decision which I do not know if I will regret in the very long term. I must tell you that you are one of the best professionals I have met in the rentals marketplace.

I have recommended your name to my friends earlier and I shall keep on doing the same. Let this incident not affect our interactions. 

I want to send you a small hamper of our products if you shall kindly accept the same. I shall await your mail before sending the same.

Thank you once again,

Hi Nick, 

It was nice meeting you today. My wife and I have agreed to rent 1 Wilmar Close, and I wanted to send you some good feedback on Rohit who showed us the house yesterday.

We’ve been looking for a house for a few weeks now and have met with several letting agents. Rohit is very pleasant to deal with – he is polite, sincere, helpful, understanding, and really easy to speak to. When looking at the house he wasn’t pushy, and he listened to our concerns and spoke honestly about his thoughts on them.

We’ve had some less than helpful interactions with some other letting agents, so it is really refreshing to have Rohit and Gibbs on our side.

Thank you,

My wife and I have now let our last 4 properties between us from Gibbs Gillespie - in the most part this is due to the impeccable level of service we have received from the lettings team at Gibbs, Uxbridge. This occasion was no different and Ro has been extremely professional throughout.

An instant rapport was formed between the parties involved due to Rohit's friendly & courteous nature and the obvious interest and enthusiasm to find the right property for us. An example of this is touching base with us while on holiday in America (at our request!) to inform us of the latest properties and developments while we were away. We were by no means the easiest couple to find a property for, with unreasonably high standards for the budget we had, however Ro stepped up to the challenge and showed and willingness to provide exactly what we were looking for. Great patience was needed and Ro showed this in abundance without ever giving the impression of annoyance.

Such good service was offered by Gibbs, and in particular Rohit, that my wife and I didn't want to move into a property that wasn't advertised by Gibbs. I would highly recommend this branch, along with Rohit, to anyone looking to rent within the Uxbridge/Hillingdon area. My family are extremely happy with the property we have ended up in and if we need to move again in the near future will definitely come to Gibbs Gillespie first.

Rohit is professional both in appearance and attitude towards his work.

Regards,

Good Morning Mark

Further to our meeting yesterday, I look forward to receiving all the paperwork I left behind! Sorry I was in a bit of a rush as I had someone waiting for me.

I would like to take this opportunity though, to thank you for all of your help whilst sorting out the tenancy. I am really impressed with your service and would recommend your services to anyone looking for a property.

Wishing you the best of luck in your new offices.

Kind regards,

We let our small cottage through Gibbs Gillespie and found them to be extremely professional in every way. Very active with plenty of viewings and most dilligent when referencing prospective tenants.If you're a Landlord within the Rickmansworth area I couldn't recommend David and Joe, who manage the office, any higher.

Regards,

Dear Sirs

I am writing to you with regards to your lettings office in Uxbridge.

Clementine Heudron and I would just like to express that we are extremely pleased with everything your colleagues have been doing for us. All the guys and girls there have been extremely accommodating and always ready to help - Nick Edwards even replied to one of my text messages on a Sunday! 

All of your staff have been brilliant, and I hope they receive our thanks and maybe more!

Kind regards,

Hi Chloe,

I am writing to you to say thank you and sorry that on this occasion we found another property.

This, in no way, should reflect on you. You have been truly professional, incredibly flexible and very hard working on our behalf and I truly appreciate everything you have done for us in finding a family home for our specific requirements.

It is just timing and market circumstances that meant we chose another home.

You truly are brilliant at what you do, and a true asset to Gibbs Gillespie.

I hope to do business with you in the future when we have decided to find a permanent location in the local area, should everything work out for us. Although I imagine in 2 years you may well be in a higher position and not able to deal with us directly, I'm sure your recommendation will be followed up, but you will be the first person I contact in the future regarding any estate we wish to purchase.

Kind regards,

Hi Joseph

Thanks for your email. We have actually had our offer accepted on a property in Chorleywood yesterday. Thanks to you and Barney for all your help, we would definitely recommend you to anyone looking to move!

Kind regards,

Dear Rohit

Thank you so much for all your help in trying to find a property for us. I am really happy with the service I got from yourself and Chloe. You guys were a great help and kept on checking every few days how I was getting along an kept me updated of new properties.

It was a real pleasure dealing with you two.

Thanks again,

Hi Joseph

Many thanks for all your help trying to help me find a property. I have now found one and have taken out a six month lease. 

I have to say, out of all the people I have dealt with you have been the most helpful and diligent.

Regards,

Dear Paul 

I would like to personally give you some positive feedback on two of your staff members, Nicola Martin & Andrew Pearce (specifically Nicola). Both Nicola & Andrew have been dealing with an issue at my property where my ground floor property has had visible signs of Subsidence to the Superstructure. They have been dealing with the Block Management Agents and an independent surveyor for the past 1 year. Nicola really took her initiative to another level today, actually she went beyond my expectations, and challenged the independent surveyor with regards to the buildings insurance excess. It was stated in recent correspondence from the Surveyor that the excess was expected to be paid by myself, to which Nicola made a number of calls and followed up with some e-mails to confirm that this was not the case and that the block management company would have to pay this. 

This was agreed by the block management company today, and brought a strange and personally difficult situation to a close. The required works may now proceed at my property sometime in January 2011. All this would not have happened if it wasn’t for Nicola, in the main, and Andrew. 

I would like to pass on my sincere thanks and appreciation to you and your team, the dedication shown by your staff is an accolade to how going the extra mile results in such a positive outcome. 

Kind regards,

Hi Joseph

Thanks a lot for your updates but I found a nice home at the weekend. I was lucky to have a colleague at work who offered her house for rent. So I took the chance!

But thanks for your support anyway. I will recommend you and Gibbs Gillespie to any new colleagues because I really can tell that you guys had the best support!

Kind regards,

Hi David

I would like to thank you and your team for the help given to me. I was very impressed how quickly you were able to find a tenant. This is the first time I have rented a property and I found the team very helpful and courteous when I needed advice.

I look forward to a good working relationship with Gibbs Gillespie (Rickmansworth).

Kind regards,

Hi Sarah

I just have to thank you and Gibbs Gillespie Uxbridge lettings for your amazing customer service that has just gone above and beyond any expectations I could have imagined possible.

From the start of our dealings with you when we had such little time to find a flat to now, when you really have been so amazingly helpful to us at every turn, I just can't thank you enough. Everyone in your office, especially you and Nick, have been so lovely.

Thank you again,

I would like to take this opportunity to say how pleased I was with the service I received from Holly Pendred from the Ruislip office. 

We moved into Flat 8 in the Thomas More Building in June of this year. She was extremely helpful from the first time we saw the flat up until the move in date. Even when we had small problems after our move in, she made us feel like we were top of the list. 

As this was my first move I was a bit apprehensive but Holly was very reassuring. We moved in on the Sunday and when we got to the office she was there by herself and she waited for us as we were running late which meant she was there after the normal closing time. 

The overall experience was very enjoyable and I hope you will pass on our thanks and appreciation to Holly.

Regards,

Dear Holly

I’m now settled into my apartment in Bell View and wanted to drop you a note. I had visited every real estate agent on the Ruislip High Street and in the surrounding streets to find new rental accommodation and you are the most professional and friendly person to deal with by a mile. 

I’m sure you are a very busy person and yet I always felt like I was your number one priority and you always responded to my many questions and queries immediately. I also really appreciated that you contacted me instantly when potentially suitable accommodation became available and arranged viewings at very short notice. 

It is hard to find such brilliant service these days and I just wanted to say a big thank you. My new place is perfect for me. Moving can be a stressful thing but you made it easy! 

I’m also sending this note to your manager Chris - who I have met a couple of times - so he knows that he has a star team! I would highly recommend you to any family, friends or colleagues who are looking for a real estate consultant.

Kind regards and thanks a million,

Dear Matthew

Please accept this letter as an acknowledgement of your excellent service for renting my former property in Pinner.

I have always found your colleagues helpful, courteous and cheerful, whatever provocations I may have launched at you (non personal).

If a further occasion arises for me to seek your help I will not hesitate to make first contact with Gibbs Gillespie.

Yours sincerely

I would like to take this opportunity to thank you for all your help with finding our family a new home. We have all settled in well and are pleased with the area.

I would like to thank Matthew for being very helpful and for always being on the end of the phone when we were unsure and needed some advice. Also for the guidance he offered my mother who has never had to move home in 30 years and has never rented before, and who was very nervous, but with all the reassurance received she had faith.

I hope to do business again with you in the near future and will highly recommend Pinner Lettings to any of my contacts who are looking to rent.

Regards,

Thank you so much for the recent help you gave me to relocate. Despite the urgency, you and your team managed to organise everything very smoothly.

Although there are one or two little matters in the house, (like how to work the oven and the central heating ...), they are matters over which you had no control.

Once again Matthew, thank you so much for all your assistance and organisation.

Kind regards,

I just wanted to say thank you so much to you and your team for all the hard work you have put in over the past few weeks to get Suffolk Road rented for me. I know it wasn't easy! This gives my mum a chance of a new life in Wiltshire whilst hopefully she can still enjoy it and for that we will both always be grateful.

With Christmas coming up it's very reassuring to know that all the properties are now rented especially as 21 Holwell was a surprise departure.

I look forward to hearing from you with confirmation of terms and once again all my thanks.

Kind regards,

I would just like to convey to you what a marvellous member of staff you have in Chloe Reynolds. She, together with Chris Reile, also extremely professional, have just completed the letting of our property in Ickenham. Confronted with numerous ups and downs along the way, Chloe showed huge professionalism at all times and truly is a credit to your company!

Regards,

I just wanted to thank you again for your continued assistance over the past few weeks. You have been very communicative and efficient in dealing with our enquiries and sorting out any changes and improvements to the property that we have required and it is greatly appreciated.

Kind regards,

Dear Chloe

Thank you for all your help in helping us find our new home. Your smiles and cheeful disposition helped so keep smiling!

Kind regards,

We are writing this email to the management of Gibbs Gillespie to acknowledge that in a difficult time for us letting our property lately, your Uxbridge Lettings staff showed understanding plus experience and expertise helping us to remain calm thinking through our actions.

However we felt one member of staff that was showing his professionalism and negotiation skills was Nick Edwards. He was bombarded with emails and phone calls from both parties, he gave advice when necessary and never failed to show an interest and he never took sides.

He is a very thoughtful young man that given a chance, will go far in whatever he does. We thought you should know that you have a good team at your Uxbridge branch.

Yours sincerely,

The service we have received has been fantastic from the Uxbridge office (particularly from Ricky Dowsett) and we would like to say that due to this service, you will be our first port of call when it comes to selling or letting our property in the future.

Yours sincerely,

It is so nice to be able to write a letter like this these days. I just felt that to let service like this pass unnoticed would be to neglect my responsibilities as a client.

This letter is about a member of your staff, a young member who has shown an ability to cope and a caring dedication in her role far in excess of her years. I am referring to Emma Taylor in your Property Management department. Above all else she has maintained a coureous and diligent manner at all times even when I became angry due to the behaviour of our landlords, her calming manner was superb.

I believe she is worthy of special recognition and I wanted to draw it to your attention.

Yours sincerely,

I just wanted to drop you a quick line with regard to the rental of my property.

I had used another firm in the past and saw no reason not to use them again this time as the service was acceptable. However, as the time was nearing that I needed my property let by I decided to bring on board another agent. I called Gibbs Gillespie in Pinner and left a message for an agent to call me back. Within 30 minutes Matthew Marchant called. He arranged a meeting for that afternoon to come and view my property. Already I was impressed!

Matthew came along and discussed all that needed to be done and from the beginning I found him very professional. I was filled with confidence that he would have no problem letting my property. Since then he has had a stream of potential candidates and we have now found a suitable couple to rent. Each time he showed someone around I received feedback almost immediately so I was never left wondering. He has made this whole stressful process very easy indeed, hence I wanted to write this email. I will be recommending Matthew and Gibbs Gillespie to any of my friends that may decide to rent their property, and indeed should I need to use an estate agent again it would definitely be yourselves I would choose.

So in conclusion, I would like to say many thanks to Matthew for all his help. Very professional, easy to deal with and VERY good at his role. I would also like to mention Sophie who I have occasionally dealt with who was also a pleasure to deal with.

Kind regards,

Dear Stacey

Thank you so much for your kind gesture - it is really appreciated (and you may well have saved us from catching a cold!). Gibbs Gillespie will be 'rewarded' for this in early January 2008 (when we leave the UK) when I will choose you as my sole agent once again.

Regards,

I just wanted to drop you a quick message to express my satisfaction with the service I have recently received from a member of your staff, namely Louise Felgate in your Uxbridge Lettings branch. She has been an absolute star in assisting with my move from start to finish and has been professional and courteous in a very difficult situation that has lasted for 2-3 months now.

I feel that many people are quick enough to complain about bad service but I felt compelled to inform you of the superb job that she has done for me during the last few months.

I would recommend Gibbs Gillespie to anyone after my experience and this is down to the service I received from Louise. Please pass on my thanks.

Regards,

I have been a client of Gibbs Gillespie for some years now and would like to express my sincere appreciation for the customer friendly and efficient service I have received from Emma Taylor since she took over managing my property.

She has been delightful, extremely efficient and effective and at all times very professional. The property has been rented for 12 years with different agents, including yourselves, and I can honestly say that over that period, I've never felt or been confident that as a non-resident landlord, my interests were being taken seriously. Over the last 2 years Emma has changed that.

Kind regards,